Technical Customer Success Representative Role – Apply now!

Job Details

🏢 Company: BCB Group
📌 Job Title: Technical Customer Success Representative (Late Shift)
📍 Location: South Africa (Remote/Hybrid)
🕒 Job Type: Full-time, Night Shift

Company Overview

BCB Group is a leading crypto-dedicated payment services provider, serving top clients including Bitstamp, Crypto.com, Gemini, and Kraken. Operating across 30+ currencies, BCB offers FX, cryptocurrency liquidity, digital asset custody, and BLINC, its instant settlement network.

Founded in the UK, BCB combines finance, regulation, and technology expertise to deliver regulated, multi-jurisdictional crypto solutions. The company thrives on innovation, operational excellence, and client-first service, and empowers employees to grow alongside the business.

Job Overview

The Technical Customer Success Representative provides hands-on technical support and platinum service to clients integrating BCB’s payment solutions. This role operates in the night shift team, liaising with clients across Slack, Telegram, email, and other channels. You will ensure seamless API integration, onboarding, and live operations, while delivering high-quality support and escalating issues efficiently.

Key Responsibilities

• Sandbox & Integration Assistance: Guide clients through API sandbox environments and troubleshoot issues during integration

• Technical Relationship Management: Act as the main technical contact during onboarding and live phases

• Feedback & Communication: Gather client feedback, manage expectations, and communicate product enhancements

• Cross-functional Collaboration: Work with sales, product, and engineering teams to deliver seamless client experience

• Product & Market Knowledge: Maintain expertise on BCB products, crypto market trends, and payment rails (FPS, CHAPS, SEPA, SWIFT)

• Customer Engagement: Manage client communication across multiple channels with a 10-minute response target

• Issue Resolution: Track, escalate, and close technical and service issues, ensuring first-time resolution

• Night Shift Duties: Work effectively in the late shift team, maintaining professionalism and focus

Qualifications & Experience

🎓 Education / Skills

• Matric / Equivalent

• Technical or financial services experience preferred

• Strong analytical and problem-solving skills

• Outstanding communication, attention to detail, and customer-first mindset

• Experience with CRM software, API integration, and technical documentation

💼 Experience

• Customer service experience in payments or fintech

• Familiarity with financial services, crypto, and API-based products

• Hands-on experience with payment rails (FPS, CHAPS, SEPA, SWIFT) is advantageous

• Ability to work independently and remotely

• Excellent time management, PC, and typing skills

CV Tips

• Highlight experience in payments, fintech, or crypto customer service

• Include API integration experience and technical support roles

• Showcase problem-solving examples where you resolved client issues efficiently

• Emphasize experience with CRM systems and multiple communication channels

• Mention any night shift or remote work experience

Benefits & Culture

• Professional growth: Dynamic responsibilities, ongoing training, and mentorship

• Flexible work: Hybrid options with remote discipline

• Leave & wellbeing: 30 days annual leave, 4 mental health days, 1 volunteering day

• Employee benefits: Medical aid, provident fund, enhanced parental leave policy

• Inclusive culture: Team-oriented, growth-focused, and accessible leadership

• Impact: Work at the forefront of fintech and crypto payment solutions

Company Policy

BCB Group is an equal opportunity employer committed to diversity, inclusion, and empowerment. Hiring decisions are based solely on merit, skills, and qualifications. Employees are expected to uphold ethical conduct, compliance, and customer service excellence.