Technical Support Agent at The ABSA Bank – Apply now!

Job Details

📍 Location: Johannesburg, Gauteng, South Africa
🏢 Work Model: Hybrid
⏳ Employment Type: Full-Time | Fixed-Term Contract
🆔 Job Requisition ID: R-15983196
📅 Closing Date: 5 February 2026

Company Overview

Absa Group is a proudly African banking group with over 100 years of history. The organisation offers regional and international expertise across financial services. Absa is committed to empowering Africa’s future through sustainable growth and innovation.

Job Overview

Absa is seeking a technically qualified Technical Support Agent to support fleet maintenance operations. The role focuses on managing vehicle maintenance and repair activities for fleet customers and AVMS-owned assets.

You will work closely with service providers, internal teams, and customers to ensure cost-effective, compliant, and high-quality maintenance outcomes.

Key Responsibilities

• Manage inbound calls and electronic repair quote submissions from approved merchants and suppliers.

• Load, scrutinise, and approve maintenance and repair quotes in line with established protocols.

• Ensure all repair work is justified, accurately costed, and compliant with fleet policies.

• Apply correct labour rates and flat-rate structures to maintenance requests.

• Review vehicle maintenance histories to identify justified repairs, warranty claims, and goodwill opportunities.

• Ensure cost savings and quality standards are achieved on every approved quote.

• Manage diagnostic reports and cause-of-failure investigations.

• Liaise with service providers to ensure timely authorisation and completion of work.

• Provide technical advice to call centre agents and customers regarding vehicle issues.

• Maintain high responsiveness, turnaround times, and service delivery standards.

Qualifications

Education

• Relevant Technical Qualification at NQF Level 5.

• Higher Diploma in Business, Commerce, or Management Studies (required).

Experience

• 3–4 years’ experience in a similar technical or fleet maintenance role.

• Proven experience with petrol or diesel vehicle maintenance and diagnostics.

Skills

• Strong technical problem-solving and diagnostic skills.

• Excellent verbal and written communication abilities.

• Ability to assess repair requests and identify root causes accurately.

• Strong attention to detail and cost-control awareness.

• Ability to work collaboratively within a team-driven environment.

CV Tips

• Clearly outline your technical qualifications and artisan experience.

• Highlight hands-on experience with vehicle diagnostics, repairs, and maintenance approval.

• Showcase experience in fleet management, cost control, or technical support roles.

• Keep your CV concise, structured, and results-focused.

Benefits of Joining the Absa Bank

• Opportunity to work within a leading African banking group.

• Exposure to fleet asset management and technical operations at scale.

• Hybrid working model supporting work-life balance.

• Collaborative team environment with professional development opportunities.

Company Policy

Absa Bank Limited is an equal opportunity and affirmative action employer. Preference will be given to candidates from designated groups in line with the Employment Equity Act (Act 55 of 1998). Absa reserves the right not to make an appointment to the advertised position. All appointments are subject to applicable screening and compliance requirements.