Mustek Limited
Job Purpose
As a Technical Support Specialist: Cloud, you will play a key role in assisting resellers through the onboarding process, providing console training, first-line support, product demonstrations, and account creations. Your support will ensure smooth cloud operations and foster strong vendor relationships.
Key Responsibilities
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✔ Technical Support:
- Assist resellers and internal teams with technical queries related to products and basic setups.
- Provide first-line support across the Mustek cloud & software portfolio.
- Onboard resellers to various vendor programs and consoles.
- Manage support tickets and communicate common issues to the software/cloud team.
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✔ Vendor Console Management:
- Aid resellers during migrations and deployments.
- Ensure timely response to internal and external queries via email and phone.
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✔ Inter-Company Communication:
- Build trusted relationships with vendors, cloud teams, and sales teams.
- Maintain professional communication across all departments.
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✔ Product Knowledge & Certification:
- Stay updated with vendor roadmaps and public cloud technologies.
- Maintain deep knowledge of vendor licensing and changes in Microsoft operations.
- Keep relevant certifications up to date (Microsoft 365 Fundamentals, MCSE, Azure Fundamentals).
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✔ Administrative Duties:
- Write detailed reports, escalate issues as needed, and perform general administrative tasks.
- Maintain proper record keeping and filing systems.
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✔ Sales & Operations Backup:
- Provide quotations and support sales efforts.
- Update CRM systems based on customer interactions.
- Assist with order processing, purchase orders, and invoice management as required.
Qualification & Experience
- 🎓 Minimum Requirement:
- Matric (Grade 12)
- 🏆 Certifications:
- Microsoft 365 Certified: Fundamentals
- Microsoft Certified Solutions Expert (MCSE)
- Microsoft Certified Azure Fundamentals
- ⏳ Experience:
- Minimum 1+ year in a technical support environment
- Hands-on experience with Windows Server upgrades (2012 R2 to 2019), Exchange Online migration, and cloud deployment/maintenance.
Skills & Competencies
- 💻 Technical Proficiency:
- Strong computer skills, especially with MS Office applications.
- 📊 Industry Knowledge:
- Solid understanding of ICT, budgeting, and sales principles.
- 🤝 Relationship Building:
- Ability to establish sales leads and maintain strong stakeholder relationships.
- 🗣 Communication:
- Excellent written and verbal communication skills.
- 🔌 Networking Skills:
- Competence in network troubleshooting and support.
- 🗂 Organizational Skills:
- Excellent motivational and organizational skills to manage support operations efficiently.
How to Apply
If you are passionate about cloud technologies and providing exceptional technical support, we want to hear from you. Click the link below to submit your application along with your updated CV.
