Technical Support Specialist at Scytale – Apply Now!

Full-time

Scytale

Scytale.ai, a pioneering cybersecurity compliance startup, is looking for a Technical Support Specialist who is passionate about technology and delivering exceptional client experiences. If you’re driven by simplifying complexity and empowering tech startups through smart SaaS solutions, this is your chance to join a fast-growing company that is reshaping the future of compliance.

🌟 About Scytale

We are on a mission to make security compliance effortless, scalable, and automated for tech startups and growing enterprises. Scytale is backed by the VAT IT Group, trusted by 15,000+ global businesses, including Fortune 500 companies. Our compliance automation suite supports frameworks like SOC 2, ISO 27001, HIPAA, GDPR, and more—providing a full end-to-end GRC solution.

🛠️ What You’ll Do

As a Technical Support Specialist, you’ll be the go-to person for clients, helping them navigate technical and compliance-related issues efficiently and effectively.

Your Responsibilities:

  • Deliver Tier 1 technical and professional support to clients across multiple communication channels (email, chat, tickets).

  • Troubleshoot and resolve customer issues with speed and accuracy.

  • Guide clients through technical onboarding and product adoption.

  • Maintain comprehensive documentation of support processes and resolutions.

  • Collaborate with cross-functional teams (product, engineering, compliance) to resolve escalated issues.

  • Communicate clearly and empathetically with both technical and non-technical users.

  • Contribute to ongoing improvement by providing product feedback.

  • Support post-implementation efforts and assist with process enhancements.

✅ Requirements:

  • 1+ years’ experience in technical support or post-sales engineering in a SaaS environment.

  • Bachelor’s Degree in Computer Science, Engineering, Information Systems, or similar.

  • Strong documentation and process articulation skills.

  • Excellent verbal and written communication (native English proficiency preferred).

  • Comfortable working with ticketing systems (e.g., Jira, Zendesk, Intercom).

  • Experience in compliance or interest in Information Security is an advantage.

  • Certifications such as CISSP, CISA, CISM, ISO 27001 Lead Implementer – highly advantageous.

  • Ability to multitask and manage projects using tech tools in a fast-paced environment.

  • Independent, proactive, and solution-oriented mindset.

🌐 Why Join Scytale?

  • Be part of a mission-driven startup at the cutting edge of cybersecurity compliance.

  • Work in a culture that values innovation, curiosity, and autonomy.

  • Collaborate with top-tier talent across tech and compliance sectors.

  • Make a measurable impact on clients’ security journeys.

  • Enjoy a flexible, high-growth environment with long-term career potential.

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📝 CV Tips for Technical Support Specialist Roles:

  • Highlight SaaS experience: Emphasize past roles in SaaS or cloud environments.

  • Demonstrate troubleshooting skills: Include examples of issues resolved and tools used.

  • Show communication strengths: Mention experience communicating with both technical and non-technical clients.

  • Certifications matter: List any security or IT certifications (e.g., CISSP, ISO 27001).

  • Include metrics: Quantify your impact (e.g., “Resolved 90% of tickets within 24 hours”).

🔗 Visit Scytale’s Website: https://www.scytale.ai

To apply for this job please visit scytale.ai.