CHEP
About CHEP
CHEP is a global leader in supply chain and logistics solutions, helping move more goods to more people in more places than any other organization. We manage a network of 347 million pallets, crates, and containers across 60 countries, serving the world’s biggest brands. With a focus on sustainability, CHEP’s share-and-reuse business model significantly reduces environmental impact while improving efficiency.
Joining CHEP means being part of a passionate, diverse team where innovation and sustainability are at the core of our operations. Our hybrid work model provides flexibility, empowering employees to bring their authentic selves to work and contribute to meaningful change in global logistics.
Position Purpose
As a TEMS Administrator at CHEP, you will be responsible for managing and controlling customer-owned and CHEP equipment at customer premises. You will ensure that all processes, from equipment management to customer support, are handled efficiently, driving customer satisfaction and loyalty.
This role requires someone with strong interpersonal skills and a service-focused mindset, as you will be working directly with customers to resolve queries, manage accounts, and support operational efficiency.
Key Responsibilities
As a TEMS Administrator, you will have the following duties and responsibilities:
📦 Equipment and Account Management:
- Administer Equipment: Control and manage all CHEP and/or customer-owned equipment.
- Process Customer Accounts: Handle customer account processing and reconciliations, including Debit Authorisations and THAAs.
- Manage Equipment Flow: Track and resolve credit equipment balances, suspended movements, and stock-related issues.
- Conduct Regular Audits: Perform daily/weekly/monthly stock counts and health checks, providing feedback to clients and staff.
- Order and Transport Coordination: Order stock and coordinate transport, ensuring timely delivery and collection of equipment.
- Reporting: Generate weekly and monthly reports on customer activities, equipment usage, and internal reporting.
💼 Customer Service and Relationship Management:
- Proactive Query Resolution: Resolve customer queries promptly and professionally, ensuring high levels of customer satisfaction.
- Build Strong Customer Relationships: Develop and maintain strong relationships with customers, identifying opportunities to improve service and efficiency.
- Handle Difficult Customers: Resolve complex issues and manage challenging customer situations with patience and professionalism.
📊 Operational Support:
- Forklift Duties: Perform forklift operations when required.
- Stock and Equipment Quality Checks: Monitor for misuse and report damages, ensuring the quality of equipment.
- Support Ad-hoc Tasks: Assist with other site-specific operational tasks as required, such as packaging specification updates or additional reporting.
Qualifications & Skills
To be successful in the TEMS Administrator role, you should meet the following qualifications and possess key skills:
🎓 Qualifications:
- Matric + Diploma (Essential).
- Preferably studying towards a business degree.
- Manual Driver’s License (Required).
- Forklift License (Advantageous).
💼 Experience:
- 3-5 years in accounts and reconciliation.
- 3 years in customer service.
- 1-2 years in CHEP customer support (Advantageous).
🔧 Skills:
- Analytical Skills: Ability to analyze data and resolve issues effectively.
- Communication: Strong communication skills across all levels, both written and verbal.
- IT Proficiency: Basic IT knowledge, with proficiency in Microsoft Word and Excel.
- Time Management: Strong organizational skills with the ability to prioritize tasks.
- CRM Knowledge: Familiarity with Siebel and myCHEP; EDI knowledge is a plus.
- Team Player: Ability to work collaboratively and maintain a service-oriented mindset.
Why Join CHEP?
- Global Impact: Be part of a global leader in supply chain management and logistics.
- Career Growth: CHEP offers ample opportunities for personal and professional development.
- Work-Life Balance: Enjoy flexibility through our hybrid work model and focus on work-life balance.
- Sustainability Focus: Contribute to a company committed to reducing environmental impact and creating sustainable supply chains.
How to Apply
Ready to make an impact at CHEP? Apply now for the TEMS Administrator role in Cornubia and become part of a forward-thinking organization committed to innovation and sustainability.
Apply Now before 18 March 2025.
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TIPS for CV Related to This Post
To stand out in your application for the TEMS Administrator position, consider the following CV tips:
- 📊 Highlight Relevant Experience: Emphasize any experience in accounts, reconciliation, and customer service. Focus on roles where you managed client accounts or handled logistical equipment.
- 🧑💼 Showcase Strong Communication Skills: Be sure to highlight your ability to communicate clearly and effectively with customers and internal teams. Strong written and verbal communication is essential for this role.
- 🔧 Include Relevant Certifications: Make sure to list your manual driver’s license and any forklift certifications. These skills are valuable and can set you apart from other candidates.
- 🕒 Demonstrate Organizational Skills: Provide examples of how you have successfully managed multiple tasks or projects at once, especially those involving time-sensitive operations like stock counts and equipment management.
- 💼 Customer-Focused Attitude: Show your commitment to delivering excellent customer service by highlighting specific instances where you resolved customer issues or improved customer satisfaction.
By following these tips, you will strengthen your application and increase your chances of landing this exciting opportunity at CHEP.
Good luck with your application! We look forward to your contribution to CHEP’s success.
