Tenant Liaison Officer Internship Programme – Apply now!

InternshipDetails

🏷️ Tenant Liaison Officer Internship
💼 Internship
🏢 Office-based
⏱️ 24-month contract
💰 Stipend: R11,175 per month
📅 Closing Date: 30 January 2026
📍 East London Office, South Africa

Company Overview

The Social Housing Regulatory Authority (SHRA) is a South African public entity responsible for regulating and promoting the social housing sector. SHRA ensures that affordable, well-managed rental housing is developed and maintained for low- to middle-income households, particularly in urban areas. The authority oversees compliance, provides funding support, and strengthens the capacity of social housing institutions to deliver sustainable human settlements.

Job Overview

The Tenant Liaison Officer Internship is part of SHRA’s Graduate Internship Programme, providing unemployed young graduates (under 35) with practical experience in leasing, tenant management, and property administration. Interns will work directly with tenants, support lease compliance, manage tenant records, and contribute to tenant satisfaction and empowerment initiatives.

Key Responsibilities

• Ensure all units are let and lease agreements are adhered to

• Regularise tenancies and manage tenant communication

• Administer tenant complaints, disputes, and tenant exit procedures

• Conduct market research and marketing of units

• Manage unit applications, waiting lists, tenant screening, selection, and allocation

• Support tenant empowerment programmes and satisfaction survey initiatives

• Maintain accurate lease and tenant records

Qualifications

Education:

• Degree in Social Sciences with focus on leasing, tenant, or property management

Skills & Competencies:

• Strong communication and customer service skills

• Knowledge of housing sector legislation and basic lease agreement management

• Social facilitation and interpersonal relation skills

• Ability to work independently and with multidisciplinary teams

Experience:

• No prior work experience required; volunteer work or academic projects relevant to tenant or property management advantageous

CV Tips

• Highlight academic achievements and relevant tenant/property management experience

• Include any volunteer work or projects in social facilitation or housing management

• Clearly indicate the position applied for and location

• Keep CV concise (2–3 pages), professional, and error-free

• Attach certified copies of ID, qualifications, proof of residence, and the completed SHRA application form

• Avoid including photos or unrelated personal details

Benefits of Joining SHRA

• Hands-on experience in tenant management, leasing, and property administration

• Exposure to public sector operations and social housing policies

• Opportunity to develop administrative, reporting, and communication skills

• Structured 24-month internship with mentorship and guidance

• Career pathway opportunities within the social housing sector

Company Policy

SHRA is an equal opportunity employer and encourages all qualified South African citizens to apply. Recruitment decisions are based on merit and compliance with public sector regulations. Interns are expected to adhere to SHRA policies, ethical standards, and confidentiality requirements. Only shortlisted candidates will be contacted; if no response is received within 60 days of the closing date, consider the application unsuccessful.