Trainer at Vodacom (Infinity Services) – Apply Now!

Infinity Services Partner Company, a managed services business fully owned by Vodacom, is seeking a passionate and experienced Trainer to join their dynamic team. This is an exciting opportunity for a dedicated professional who enjoys empowering others, enhancing operational efficiency, and contributing to a high-performance environment in the telecommunications sector.

🚀 Role Purpose

As a Trainer, you will be responsible for scheduling and conducting training sessions for both new and experienced Call Centre agents. You will also work closely with team leaders and managers to drive performance, maintain high levels of customer satisfaction, and support the continuous development of employees.

🧩 Key Responsibilities:

• Develop digital presentations, instructional manuals, and video content.

• Prepare training materials covering experience techniques and expected agent behaviour.

• Conduct training for new hires and upskill existing employees on new or updated products and services.

• Monitor daily Call Centre operations and identify skill gaps or areas for improvement.

• Conduct on-the-job coaching and provide performance feedback.

• Evaluate training effectiveness and prepare progress reports.

• Organize regular Product Knowledge Tests (PKTs) to ensure up-to-date employee knowledge.

• Identify training needs through analysis and observation.

• Stay aligned with Vodacom accreditation requirements and attend “Train-the-Trainer” sessions as needed.

👤 Ideal Candidate Profile

✅ Technical/Professional Requirements:

• ODETDP Certification (NQF Level 5) or minimum 5 years of relevant training experience.

• Vodacom accreditation (or willingness to achieve it).

• 2+ years of experience in a training role.

• Bonus: Certifications in adult education, eLearning tools, or business leadership.

• Proficient with Microsoft Office (especially Excel & PowerPoint).

• Familiar with Learning Management Systems (LMS).

✅ Job Knowledge:

• Telecommunications industry and Call Centre operations.

• Sales environments and account management principles.

• Basic understanding of converged and fixed products.

• Service Level Agreements and fault management.

• Project management fundamentals.

✅ Key Skills:

• Strong facilitation and coaching abilities.

• Innovative and engaging training style.

• Understanding of adult learning principles.

• Ability to lead in high-pressure, fast-paced environments.

✅ Competencies:

• Strong interpersonal and communication skills.

• Conflict management and mentoring capabilities.

• Adaptability and quality focus.

• A passion for developing people and building team capability.

🌟 Why Join Us?

• Work with a top-tier telecom brand

• Collaborate with professionals in a diverse and inclusive environment

• Play a key role in upskilling and motivating high-performing teams

• Be part of an organization that values innovation and leadership in training

Find similar jobs at:
👉 https://careerjunctionza.co.za/jobs/

📄 CV Tips for a Trainer Position in Telecommunications

To stand out for a role like this, your CV should reflect:

• Training Certifications: Highlight your ODETDP qualification or similar.

• Telecoms Experience: Showcase any experience in a Call Centre or telecommunications setting.

• Facilitation Skills: Describe specific training sessions you’ve led and their outcomes.

• Innovation in Training: Mention digital tools or methodologies you’ve used (e.g., LMS platforms, instructional videos).

• Metrics & Impact: Include statistics such as performance improvement, employee satisfaction, or training completion rates.

• Adaptability: Illustrate how you’ve adapted your training approach for new systems, teams, or organizational changes.

• Soft Skills: Communication, mentorship, and team development should be featured prominently.

Company Website:
🔗 https://www.vodacom.com