📍 Company: TTEC South Africa
🏢 Address: 150 Cape Town CBD, Cape Town, Western Cape, 8001
🆔 Job ID: 0466A
📌 Location: Cape Town, South Africa
⏳ Employment Type: Full Time, On-Site

About TTEC

TTEC is a global leader in customer experience management, combining the power of people and technology to create meaningful interactions. Since 1982, TTEC has supported major international brands by delivering human-centered, tech-enabled service excellence.
In Cape Town, TTEC continues to grow its team of passionate professionals who bring humanity to business through training, support, and world-class communication.

Role Overview

The Trainer plays a central role in preparing new employees to succeed. This includes conducting new-hire training, delivering client-specific modules, coaching staff, ensuring compliance with training standards, and managing all administrative aspects of the learning journey.
This role requires strong communication abilities, empathy, operational discipline, and an understanding of how training drives performance in a call centre environment.

Responsibilities

Training Facilitation

• Register associates for training sessions and maintain accurate attendance records

• Deliver new-hire onboarding training

• Present client-specific learning modules

• Ensure training aligns with TTEC standards and client expectations

Training Administration

• Compile, analyse, and organise training data to meet deadlines

• Maintain full knowledge of TTEC procedures and policies

• Track class performance and training outcomes

Performance Support

• Guide and coach employees to ensure skill development

• Partner with team leaders and management to improve performance metrics

• Help maintain accurate staff schedules related to training requirements

Stakeholder Coordination

• Work closely with supervisors and operational teams

• Escalate issues when needed and support continuous improvement initiatives

Minimum Requirements

Skills & Attributes

• Strong verbal and written communication skills

• High customer service orientation

• Honest, empathetic, and people-focused approach

• Ability to manage multiple ongoing tasks and projects

• Advanced English proficiency

• Integrity and good judgement

Technical Ability

• Experience with Microsoft Office

• Ability to quickly learn systems such as Oracle or Kronos

Additional Requirements

• Full-time availability

• Strong knowledge of TTEC values, goals, and operational culture

Benefits

• An inclusive, supportive culture built on growth and learning

• A global team that values curiosity and collaboration

• Paid time off (PTO), wellness benefits and healthcare options

• Tuition reimbursement and professional development support

• Competitive salary, plus bonus opportunities

• A workplace where authenticity is celebrated and everyone belongs

CV Tips for Applicants

• Demonstrate training, facilitation, or coaching experience clearly and with measurable results

• Highlight communication strengths, both verbal and written

• List platforms you have used (e.g., Microsoft Office, LMS systems, Oracle, CRM tools)

• Mention leadership responsibilities, even if informal

• Show examples of problem-solving, managing multiple tasks, and supporting staff performance

• Include achievements such as improved training outcomes, reduced errors, or successful onboarding cycles

Employment Equity Statement

TTEC is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive fair consideration regardless of race, gender, nationality, disability, or veteran status. TTEC values creating an environment where everyone feels respected, supported, and empowered.