Training Facilitator at Betway – Apply Now!

Are you passionate about training and development? Do you thrive in a fast-paced, tech-driven environment? Betway, a leading digital gaming company and part of the NYSE-listed Super Group, is looking for a Training Facilitator to join our vibrant and dynamic Contact Centre team.

About Betway

Our story began in 1999 with a few visionaries and bold ambitions. Today, we’re a global digital gaming powerhouse with over 1,000 team members across 16 countries. Betway Africa has become a trusted brand in markets like South Africa, Ghana, and beyond.

As part of Osiris Trading, the engine behind Betway’s customer service, marketing, and tech operations, you’ll join a community driven by innovation, diversity, and career growth.

Why You Should Join Us

At Betway, your career is more than a job – it’s a journey of growth. You’ll benefit from:

• World-class learning and development programmes

• A dynamic, inclusive, and international team

• Performance-driven recognition and reward systems

• Employee wellness and assistance support for you and your family

What You’ll Be Doing

As a Training Facilitator, you will be the driver behind exceptional learning experiences that empower teams to excel in customer service and adapt to business growth. Key responsibilities include:

Training Design & Development

• Conduct in-depth Training Needs Analysis (TNA)

• Define the required competency profiles for various roles

• Design and develop outcome-based learning programmes

• Create course materials, assessments, e-learning content, and learning guides

• Update training content to align with regulatory or business changes

Training Delivery & Facilitation

• Deliver engaging and effective training via various formats: in-person, online, coaching

• Provide individual and group coaching sessions to enhance learning transfer

• Assist learners with managing their development journey

• Schedule and run refresher and remediation sessions as needed

Assessment & Evaluation

• Design and facilitate performance assessments

• Analyse learner performance to identify skill gaps

• Create and present training reports and learning metrics

• Collaborate with business stakeholders and external partners for continuous improvement

What You’ll Need to Succeed

Essential Requirements

• Diploma/Degree in Training, HR, Education, or similar

• At least 3 years’ experience in customer service or a training environment

• Excellent communication, facilitation, and project coordination skills

• Strong adaptability in fast-changing, high-pressure environments

Desirable Skills (Bonus Points)

• Experience in the sports betting or online gaming industry

• Knowledge of odds, betting systems, and compliance regulations

• Advanced Excel and Microsoft Office skills (e.g., PivotTables, reporting)

• Experience with digital learning platforms and instructional design tools

Our Core Values

We thrive on:

• Adaptability – Embracing change with agility

• Accountability – Taking ownership of outcomes

• Innovation – Pushing boundaries and improving continuously

• Teamwork – Working collaboratively toward shared success

• Integrity – Upholding honesty and fairness

• Resilience – Staying strong in the face of challenges

Our Commitment to Diversity

With 85 nationalities and 27 languages across the Super Group, diversity is our strength. We provide an inclusive, empowering, and supportive workplace where everyone belongs and grows.

Be part of the team redefining gaming. Your journey starts here. Game on!

Find similar jobs at: https://careerjunctionza.co.za/jobs/

💡 TIPS for CV – Training Facilitator Role

• Highlight Your Facilitation Experience: Include examples of courses or workshops you’ve delivered, especially in customer service or gaming.

• Showcase Instructional Design Skills: Mention e-learning development tools (e.g., Articulate, Moodle) and outcome-based training designs.

• Quantify Your Impact: Use stats to show how your training improved team performance or reduced onboarding time.

• Include Soft Skills: Communication, adaptability, teamwork, and resilience are highly valued at Betway.

• Certifications Matter: List any TTT (Train the Trainer), ETDP SETA, or relevant instructional design qualifications.

🔗 Company Website: https://www.betwaygroup.com