Training Facilitator at Osiris Trading – Apply Now!

🌟 Who We Are

Osiris Trading, part of the global Super Group (NYSE-listed), is a dynamic digital gaming company behind leading iGaming and sports betting brands. With a foundation laid in 1999, we’ve grown into a thriving team of 300+ experts across marketing, customer service, and technology—driving the future of online gaming from right here in South Africa.

🧠 Why This Role Matters

As a Training Facilitator, you will play a pivotal role in shaping how we deliver best-in-class customer experiences. You’ll design, deliver, and evaluate innovative training solutions that empower our teams to stay at the top of their game in the ever-evolving digital landscape.

🎯 Key Responsibilities

• Conduct Training Needs Analysis: Identify skills gaps and performance needs across departments.

• Design & Develop Learning Programs: Create impactful, outcome-based learning content, blending formal training with experiential learning.

• Facilitate Learning Sessions: Deliver training sessions, including onboarding, upskilling, and refresher courses.

• Coach & Mentor Learners: Provide one-on-one support, performance coaching, and progress tracking.

• Measure Learning Impact: Evaluate training effectiveness and adjust programs accordingly.

• Partner with Stakeholders: Align training initiatives with business objectives and regulatory requirements.

🧩 What You Bring

Essential Skills & Qualifications:

• Diploma or Degree (Required)

• Minimum of 3 years’ experience in customer service or training

• Clear communication and strong facilitation skills

• Experience with training design and needs analysis

• Project management and organizational skills

• Proficiency in MS Office Suite

Desirable Skills:

• Exposure to sports betting or online gaming environments

• Understanding of gambling regulations and customer retention strategies

• Knowledge of statistical methods and ability to use pivot tables

• Familiarity with E-Learning tools and methodologies

💡 Our Core Values

We thrive on innovation, collaboration, and ownership. Our people are:

• Adaptive and resilient

• Accountable and proactive

• Creative problem-solvers

• Team-oriented and inclusive

• Committed to integrity and excellence

🎁 What’s In It for You

• Growth-Focused Learning: Advance your skills through structured learning programs.

• Employee Assistance Program: Wellness resources for you and your family.

• Recognition-Driven Culture: Performance feedback tools to help you thrive.

• Global Collaboration: Join a team spanning 16 countries and 85+ nationalities.

🌐 Company Website:

https://www.betwaygroup.com

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https://careerjunctionza.co.za/jobs/

📄 CV TIPS for This Role:

✅ Highlight Training Experience: Emphasize any prior facilitation, coaching, or training roles you’ve held. Include the outcomes achieved.
✅ Include Certifications: Mention relevant certifications in training, adult education, or L&D.
✅ Quantify Your Impact: Use metrics to show success—e.g., “% improvement in team performance after training delivery.”
✅ Use Action Verbs: Words like “developed,” “led,” “facilitated,” and “evaluated” stand out.
✅ Tailor Your CV: Align your experience with this role’s key responsibilities and essential skills.