Travel Desk Agent Role at The President Hotel – Apply now!

🧾 Job Details

🏨 Employer: The President Hotel
📍 Job Location: Bantry Bay, Cape Town, Western Cape
💼 Job Type: Permanent
🆔 Job Reference: PN026
⏳ Closing Date: 27 December 2025

Job Overview

The President Hotel is seeking a service-driven Travel Desk Agent to enhance guest experiences through seamless travel planning and personalised local recommendations. Based in Bantry Bay, this role supports hotel guests with transfers, tours, excursions, and transport arrangements while delivering a luxury-level service standard.

Key Responsibilities

• Arrange airport transfers, shuttles, tours, excursions, and car hire for hotel guests

• Liaise with tour operators, transport providers, and suppliers to ensure reliable service

• Provide accurate destination advice and tailored travel recommendations

• Manage bookings, confirmations, amendments, and cancellations efficiently

• Respond to guest enquiries via email, telephone, and in person

• Ensure all travel bookings are accurately recorded and communicated internally

• Maintain booking records, reports, and daily handovers

• Resolve guest concerns promptly and professionally

Minimum Requirements

• Matric or equivalent qualification

• Minimum of two years’ experience in a hotel travel desk, concierge, or front office role

• Strong knowledge of Cape Town attractions, tours, and transport logistics

• Experience in a four- or five-star hotel environment

• Excellent communication skills with a guest-focused approach

• Strong organisational and administrative ability

• Computer literacy, including Microsoft Office and hotel systems

Key Skills and Attributes

• Strong customer and guest service orientation

• Confident communicator with excellent interpersonal skills

• High attention to detail and follow-through

• Ability to multitask in a fast-paced hospitality environment

• Professional appearance and conduct

• Positive team-oriented attitude

CV Tips – Travel Desk Agent

• Highlight hotel concierge, travel desk, or front office experience

• Emphasise destination knowledge of Cape Town and surrounding areas

• Include experience managing bookings, suppliers, and guest itineraries

• Showcase customer service achievements and problem-solving examples

• Demonstrate professionalism, communication skills, and attention to detail

About The President Hotel

The President Hotel is a renowned luxury destination in Bantry Bay, offering exceptional hospitality and personalised guest experiences. The hotel is committed to service excellence, continuous improvement, and providing memorable stays for a diverse international clientele.

Company Policy

The President Hotel is committed to Employment Equity, and recruitment is aligned with the company’s Employment Equity Plan. If no response is received within two weeks of the closing date, applicants should consider their application unsuccessful. Applicant information may be retained for future opportunities.