Warranty Controller at Anglo American – Apply Now!

Company Overview

Anglo American is a leading global mining company that focuses on delivering the metals and minerals that are essential to modern life. Our portfolio includes operations in diamonds, copper, platinum, iron ore, coal, and more. Guided by a deep sense of responsibility, we aim to re-imagine mining to improve people’s lives, driving sustainable value and growth. Join our dynamic and diverse team to help make this vision a reality.

Role Overview

Anglo American is seeking a Warranty Controller to join the team at Postmasburg. In this key role, you will be responsible for coordinating and managing warranty claims in collaboration with technical experts, supply chain teams, and planners to ensure smooth claim resolutions and contribute to the overall performance of the operation. You will help improve warranty management processes, ensuring both operational and financial goals are met.

Key Responsibilities

🔹 Safety and Health – Actively follow safety guidelines and contribute to a safety-first culture. Lead by example, ensuring team members are safe and empowered to raise concerns.
🔹 Warranty Management – Collaborate with maintenance, technical, and supply chain teams to manage warranty claims from start to finish, ensuring successful claim processing and minimal rejection or cancellation.
🔹 Optimizing Claims – Work closely with Reliability Engineers and Planners to track and optimize warranty claims, ensuring maximum yield and recovery of costs.
🔹 Process Improvement – Identify and resolve system, process, and personnel barriers to improve warranty yield.
🔹 KPI Monitoring – Work towards key performance indicators (KPIs) such as reducing cancelled claims to below 10% and rejected claims to below 5%.
🔹 Documentation and Reporting – Ensure all warranty claims and resolutions are well-documented. Provide monthly performance reports on warranty yield and opportunities for improvement.
🔹 Collaboration – Partner with maintenance and supply chain leaders to unify efforts in achieving optimal warranty recovery.
🔹 Compliance – Ensure adherence to company policies and industry regulations, maintaining governance throughout the warranty process.

Required Skills and Qualifications

🔹 Grade 12 / N3 Technical – Minimum education requirement.
🔹 Relevant Technical/Quality or Supply Chain Certification – Certifications related to engineering or supply chain management.
🔹 N4 Engineering/Supply Chain Studies – An advantage, as well as a Trade Test Certificate in an engineering discipline.
🔹 Experience – At least 5 years in a mining, plant, engineering, or supply chain environment with a strong understanding of warranty management processes.
🔹 Skills – Proficient in SAP or ERP systems, Microsoft Office (Excel, PowerPoint, Word), and a solid understanding of warranty, operations, and financial processes.
🔹 SA Drivers Licence (Code B) – Required for on-site operations and site visits.
🔹 OEM Experience – Experience in Original Equipment Manufacturer (OEM) in mining Heavy Mobile Equipment (HME) and processing plants is advantageous.

What We Offer

🌟 Competitive Salary – Enjoy a competitive compensation package along with various benefits.
🌟 Learning & Growth Opportunities – Access to technical training, leadership programs, and a supportive environment to develop your career.
🌟 Dynamic Work Environment – Be part of a global, innovative mining company that values collaboration and high performance.
🌟 Career Progression – As a multinational company, we offer plenty of opportunities for advancement within the organization.
🌟 Inclusion & Diversity – Anglo American is committed to fostering a diverse and inclusive workplace where everyone can thrive.

How to Apply

Ready to take the next step in your career? Apply now for the Warranty Controller position at Anglo American. Please complete the online application form and upload your CV and relevant documents.

Click here to Apply Now!

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TIPS for CV Related to This Post

1. Highlight Warranty Management Experience – Showcase any previous roles or projects where you managed warranty claims, detailing the systems and processes used.
2. Technical Knowledge – Emphasize your understanding of operational processes, warranty management, and your technical expertise in the mining or engineering sectors.
3. Process Improvement Focus – Demonstrate your ability to identify and resolve process barriers and your success in optimizing operational efficiency.
4. SAP Proficiency – Include your experience with SAP or similar ERP systems as it’s highly valued for this role.
5. Safety and Compliance – Stress your commitment to safety and adherence to industry standards, particularly in operational and maintenance contexts.
6. Results-Oriented – Quantify your achievements, such as the successful recovery rate of claims or the reduction of claim cancellations, to show your impact.