Your Purpose...
To inspire people to live active lives - hospitality with personalized experiences
This role is responsible for all aspects of the operational and financial performance of the club, including income statements, sales retention, and brand standards and people management.
Your Duties and Responsibilities...
Financial Management
Ensuring that the club operates as a profitable business unit
Control income and expenses against budget
Manage according to company standards in order to reduce risk (salary requirements, Audit reports, etc)
Facility Management
Manage Operations and Health and Safety and ensure procedures are followed according to the standards
People Management
Responsible for the recruitment, development and training of staff
Ensure all information is communicated effectively to all club staff
Implement and ensure the adherence to required policies, procedures and system
Customer Experience Hospitality
Implement and sustain a strong member focus
Provide solutions to members on queries and complaints in line with the company policy
Ensure excellent customer service according to the brand standards
Competitor Analysis
Understand how to mitigate competitor risk
Conduct regular analysis of the competitor landscape
Notify senior management of potential risk
Our Minimum Requirements...
We can't live without...
Matric or equivalent NQF level 4 is essential.
Hospitality experience and or training
Previous managerial experience at with a successful track record coupled with strong leadership skills.
Or must have been the 2IC to a General Manager
If internal Must have successfully completed the internal Learn to Fly programme.
Must be financially proficient and have a good financial acumen.
Must have a business owner approach.
Must have a solid understanding of the market, with good insight into the completion.
Must be able to manage multiple priorities.
Good customer relations and interpersonal skills
A solid understanding of People/HR procedures which includes recruitment, people development, people relations, performance management and coaching skills.
Proven track record working within an ever changing and pressurized environment
We'd like you to have...
Adaptability (must be able to adapt to a fast paced, changing environment)
Be curious (must be willing to succeed, seek opportunities to learn and grow)
Have a winning mentality (must be willing to go over and above to achieve success)
Must be motivated to achieve success.
A commitment to making a difference in people's lives.
A Growth mindset
The ability to work independently.
Trustworthiness (must always act in doing the right thing)
A drive to create moments of magic for our members.
The ability to make decisions and take ownership and responsibility for the decision.
Action orientation
We'd love you to have…
Wellness knowledge, beyond the health club - hospitality
The ability to make quick and bold decisions.
The ability to be agile.
The ability to be collaborative.
High Interpersonal skills (EQ)
Closing Date 09 July 2026