Job Description

To attend to any cash related matter (e.g., walk-in customers, ATM's) whilst forming an accurate assessment and understanding of that demand in order to act on it in a manner that consistently delivers in line with client experience and laid down requirements.

Qualifications

Minimum Qualification:

Secondary/High school/Matric

Field of Study: Not applicable

Experience Required

Client Coverage

Personal and Private Banking

1-2 years Branch banking experience, understanding the bank's laid-down policies and procedures related to telling / frontline support; bulk cash and ATMs.

Familiar with the legal aspects regarding cash handling. Knowledge of other departments and their functions within a branch.

Additional Information

Behavioural Competencies:

Adopting Practical Approaches

Articulating Information

Examining Information

Exploring Possibilities

Following Procedures

Generating Ideas

Making Decisions

Managing Tasks

Producing Output

Providing Insights

Understanding People

Upholding Standards

Technical Competencies:

Application & Submission Verification (Business Banking)

Banking Process & Procedures

Customer Acceptance & Review (Consumer Banking)

Customer Understanding ( Consumer Banking)

Processing

Product Knowledge (Consumer Banking)