Your Purpose...
To inspire people to live active lives through delivery of excellent member service, auditing, banking, checking and processing contracts, administering payroll processes, administering orders, petty cash, monitoring and controlling uniform stock, ensuring effective communication to all departments and managing and developing departmental staff.
As the custodian of the Company's Administrative Policies & Procedures, the Club Administrator is responsible for minimizing risk within this framework, whilst simultaneously providing the smooth flow of administration and excellent member service.
Your Duties and Responsibilities...
Delivering Excellent Member Service
Resolve member queries and requests
Respond & action member queries and requests within 24 hours.
Ensure database is maintained by updating changes of member details as requested.
Process refunds and follow up to ensure they are actioned timeously.
Action any relevant changes on DIY in accordance with the Framework of Authority.
Capture cancellation / change of information requests daily and follow up to ensure actioned.
Log relevant member notes
Capture manual access stats
In the event of access downtime, ensure that all manual access stats are accurately captured onto the system within 36 hrs
Auditing
Audit all pre-printed stationery to ensure payments were received
Reconcile access card report to receipts to ensure payments were received
Complete incident reports and highlight any discrepancies with the Club General Manager
Perform daily, weekly & monthly audits to ensure compliance to audit requirements
Respond and correct findings from audit reports
Banking
Complete the banking process as per policy and procedures
Log cash losses on Risk Management site
Print and reconcile relevant banking reports and log calls where necessary to ensure that member's accounts are corrected timeously
Complete till float counts
Check and Process Contracts
Check and process membership contracts
Ensure that code changes, mini month end, month end requirements, commission schedules and breakdown reconciliations are performed
Highlight any misrepresentation or contract discrepancies
Administer Payroll Processes in Club
Capture employee documentation (take on's, transfers, terminations)
Check salary data received from HOD's and ensure its submitted to NHO for payment
Action salary deductions
Check salary reports to ensure accuracy and correct remuneration of all staff
Reconcile and update leave documentation
Administer Orders
Place & receipt orders for pre-printed stationery, general stationery and uniforms
Petty Cash
Manage & issue petty cash as per policy & procedures
Perform weekly reconciliations and submit claims to NHO to ensure sufficient petty cash available at all times
Log cash losses on Risk Management site
Monitor and Control Uniform Stock
Reconcile uniform orders against deliveries
Issue uniform and ensure deductions are actioned
Maintain uniform reconciliation to accurately track all uniforms issued as well as keep record of remaining uniform allocations
Effective Communications
Inform all departments of new admin policies and procedures
Provide training on admin policies and procedures to all staff as required
Ensure that tasks are carried out timeously and in accordance with Admin & Payroll timetables
Managing and Developing Departmental Staff
Manage discipline and performance of staff
Training of department staff
Develop growth plan for administration staff
Arrange for training in line with growth & succession plan
Maintain and update staff files of the Administration department
Our Minimum Requirements...
We can't live without… (Minimum Requirements)
Matric\ grade 12 qualification
Relevant tertiary qualification
Minimum of 2-4 years in an administration or similar role
Advanced in finance and HRMS systems
Intermediate skill in the Microsoft suite, i.e. excel, word and powerpoint
Be member centric in all dealings
Have exceptional organization and planning skills
We'd like you to have… (Attributes)
Have excellent communication skills
Must take a proactive approach
Be solutions oriented
Adaptability (must be able to adapt to a fast paced, changing environment)
Be curious (must be willing to succeed, seek opportunities to learn and grow)
Have a winning mentality (must be willing to go over and above to achieve success)
Must be motivated to achieve success.
A commitment to making a difference in people's lives.
A Growth mindset
The ability to work independently.
Trustworthiness (must always act in doing the right thing)
A drive to create moments of magic for our members.
The ability to make decisions and take ownership and responsibility for the decision.
We'd love you to have… (additional skills)
Wellness knowledge, to engage and inspire others to take a holistic approach to wellness.
The ability to be agile.
The ability to be collaborative.
High Interpersonal skills (EQ)
Closing Date 09 July 2026