Job Description
Become a key member of our vibrant team as a Customer Service Representative, acting as the main point of contact for policyholders in a lively contact centre. Your duties will encompass processing billing transactions, assisting with inquiries, policy changes/updates and providing technical support through both calls and web chat with professionalism and precision.
With excellent communication and organizational skills, you'll deliver outstanding service experiences while fostering a cohesive team environment. If you are committed to excellence and eager to succeed in a structured operations setting, this role is ideal for you. Apply now to embark on a rewarding career journey with us.
Responsibilities
Key ResponsibilitiesâÃÂï
Responsibilities are not limited to theâÃÂïenclosedâÃÂï
Supporting customers across the wider business.âÃÂï
Provide world class customer service to both new and existing customers.âÃÂï
Provide Sales support to customers.âÃÂï
Continual learning of products/services.âÃÂï
Promote and sell products to new and existing customersâÃÂï
Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries whilst delivering customer service excellenceâÃÂï
Contribute to the workstream to deliver objectives to agreed business targets (including growth, quality and compliance)
Deliver accurate information on products and services to ensure consistency across the organisation and provide trustworthy customer serviceâÃÂï
Qualifications
Minimum Requirements:âÃÂï
SA CitizenâÃÂï
Grade 12âÃÂï(Mandatory)
CEF - minimum CEF level B2 - 8
Written B1-6
Soft skills & Telecommunications Experience (Advantageous)
Computer Literacy (MS Office, Social Media, Online, Navigation)âÃÂï
Good articulation of the English language (Spoken and Written)âÃÂï
6- 12 months customer service experience
Some post High School education preferred
Excellent telephone etiquette and service delivery skills
In alignment with the Employment Equity Act, preference will be given to applicants from historically underrepresented groups/ aligned with our EE targets