Job Description
To acquire, service and retain clients within the Prestige Banking segment by delivering exceptional relationship management, conducting structured needs analyses and deepening product uptake across lending, transactional and digital banking.
The role focuses on proactive portfolio growth, quality client engagement, and the identification of wealth, investment and fiduciary opportunities through collaboration with specialist teams.
Key Responsibilities
Manage and grow an assigned Prestige client portfolio through proactive engagement, needs‑based conversations and consistent relationship building
Deepen client banking relationships by identifying opportunities across transactional, lending, digital and rewards solutions
Identify wealth, investment, fiduciary and estate planning needs and refer clients to Financial Planners, Investment Consultants and specialist teams
Conduct structured client reviews to understand financial goals and recommend appropriate banking solutions
Action client service requests efficiently across digital, voice and branch channels, ensuring fast turnaround and a seamless client experience
Uphold governance and compliance standards by completing all AML, KYC, due diligence, arrears management and regulatory requirements on time
Qualifications
Bachelor's Degree in Commerce, Banking, Finance or related field or Advanced Diploma (NQF 7) FAIS-recognised qualification
Valid driver's licence and mobility to travel to client sites
Experience Required
2 years total banking experience, with 1 to 2 years FAIS-related experience in a physical, virtual or voice branch environment
Proven experience in relationship banking, managing a personal, prestige or affluent client portfolio
Exposure to wealth management, investment consulting, or financial planning referral environments
Demonstrated ability to grow a portfolio, drive product entrenchment (lending, transactional and digital) and retain clients
Experience working across multi-channel environments to action client requests, manage credit applications and resolve service gaps
Additional Information
Behavioral Competencies
Articulating Information
Challenging Ideas
Conveying Self-Confidence
Convincing People
Developing Expertise
Technical Competencies:
Banking Process & Procedures
Client Knowledge
Client Retention & Client Servicing
Customer Understanding ( Consumer Banking)
Risk Awareness & Risk Identification