Description
To take full and sole responsibility for the profitable operation of the property, including the employees, and effective and efficient services to all guests by overseeing all aspects of the Management of the Property in accordance with the SOP's, including maximization of financial performance, guest satisfaction and staff development.
Minimum Requirements
Matric
Hotel Management Diploma or equivalent essential
Qualification in Business, Finance, Management or Economics beneficial
Hands on Problem Solving approach and the ability to remain calm under pressure
2 - 3 Years previous Head of Department experience of 4* or 5* Property
Previous Rooms Division Management experience or Deputy General Manager required
Good understanding of Full Hotel operation including Revenue Management
Experience in Hotel management software and Point of sale software
Ability to work as part of a team, as well as independently
Effective communication with members of staff as well as Guests of the Hotel
Honest and trustworthy beyond approach
Great attention to detail
Presentable and well spoken
Team Player who leads by example
Proactive in approach