Description:
To operate and maintain the Forklift in a safe and cost effective manner. Ensure comprehensive Customer service in the Store. Merchandising of stock, shelf price labelling and housekeeping within designated area of responsibility.
Requirements
Grade 12 or minimum of 1 (one) year work related experience
Ability to communicate in English and the dominant language spoken in the geographical area where the position is available
Ability to perform basic calculations accurately
Must be willing to work shifts, weekends and Public Holidays
Must be able to work under pressure
Must be physically fit to operate a forklift
Must have a valid forklift license
Key Performance Area:
Customer Service
Acknowledge all Customers and determine their needs
Advise Customers correctly on product
Assist Customer with any product queries
Assist with Customer complaints timely
Add on sales, e.g. paint v/s paint brushes, thinners, etc.
Ensure efficient Customer service by ensuring that Customer's purchases are loaded without any delay's
Ensure Customers purchase are loaded carefully without damaging the goods or the Customers vehicle
Advise Customers on the additional services provided:
Delivery service / bulk deposits
Glass cutting
Plan reading
Credit programmes
Special orders
Trusses
Distant ordering
VIC Customer Programme
Must be certified in Product Knowledge
Must be available in aisle of responsibility
Merchandising Standards
Bulk stock area to be merchandised safely and according to Store layout plan
Must ensure your area of responsibility is fully merchandised according to Store layout and planograms.
Merchandise stock according to approved layouts and planograms
Housekeeping
Ensure that your area is free of obstacles, stock is merchandised immediately after being received and that Customers can enter and leave your aisle without any risk of injury or irritation.
Correct shelf price labelling within area of responsibility.
Ensure Checklist completed as required when on duty with Canteen and Toilet / Showers schedule
Ready for Business
Adhere to Ready for Business and Beyond my Control as per the CB Way
Loss Prevention and Security
Identify any gaps in the displays, investigate causes and report any concerns to management
Be aware of suspicious behaviours or people and report any suspicions to management
No product to be loaded for a Customer without proof of purchase or required documentation
Safety (OHSA) Requirements
Ensure not to overload the Forklift
Ensure not to overload racking and shelving (Do not stack roof tiles / bricks and cement more than two pallets high.)
Ensure to wear the Safety Helmet and Kidney Belt at all times when operating the Forklift
Do not use forklift to lift personnel.
Ensure that the Entrance and Exit are free of obstacles and that Customers can enter and leave Cashbuild's Stores without risk of injury
Ensure to report any faults on the Forklift immediately
Ensure to report in time when the Forklift is due for a service
Ensure to wear protective clothing when necessary
Do not operate the Forklift if there are any mechanical faults
Ensure that the Forklift is inspected daily, checklist completed and any faults report.