Our client in the Hospitality Industry is seeking a Guest Relations Officer to join their 5-star establishment in Grahamstown/ Makhanda
Minimum criteria required
Hotel Management Diploma/Certificate or equivalent
Minimum of 1-2 years working experience in Front of House or similar position at a 5-star lodge establishment
Key Performance Areas of this position include
To work with an assistant or Lodge Manager to provide support in the daily operations of a lodge
Housekeeping Checks done according to set Standards
Supervising restaurant's functioning before and during meal times and supporting the service staff, and making sure this is carried out to company standards
Making sure Meal standards are adhered to before meals leave the kitchen
Checking guests in and out, and taking care of guests requests during their stay
Act on guest's requests for additional services and supplies
To liaise with senior lodge management to report anomalies, variances and new ideas for improvements
Assist with Stock Counts and Weekly and Monthly Reports
Competencies required:
English - Well Spoken and Presentable
Customer Focused
Computer literate on MS office (intermediate level excel)
Knowledge of Lightspeed, Sage Evolution and Protel
Good guest relations with knowledge of Hosting/Butler skills
Driver's Licence preferred
Contributing to team success
An eye for detail and good common sense
Good knowledge of Food & Beverage Service, Housekeeping & Front Office