At Pepkor Speciality, we aren't just looking for a data expert; we're looking for a high-impact Head of Customer Insights to engineer a unified, data-led future, related to our customer data. We are seeking a strategic and commercially driven Head of Customer Insights to lead the development and execution of a unified, data-led customer strategy across all Pepkor Speciality brands, in collaboration with business partners.
This is an exciting opportunity for an experienced insights leader to shape how we understand, engage, and grow our customer base - turning data into meaningful, actionable intelligence that drives customer value, retention, and profitability across the business.
Qualifications
A degree in Business Management, Data Analytics, Marketing, Economics, or a related field is essential
Knowledge, Skills and Experience
8 - 10 years' experience in customer analytics, CRM, or insights roles, with at least 5 years in leadership.
Proven experience within a retail or multi-brand environment, with exposure to complex customer data ecosystems.
In-depth strategic and operational expertise in Customer Insights and Customer Data Management.
Demonstrated track record of developing and executing a Customer Insights strategy that delivered measurable commercial impact (e.g., revenue growth, improved retention, increased customer lifetime value).
Experience building and managing customer segmentation models, measurement frameworks, and advanced analytics initiatives.
Strong exposure to data governance, CRM/CDP environments, and customer data integration across multiple platforms.
Experience partnering with Marketing, Digital, Finance, and Commercial teams to enable data-led decision-making at executive level.
Proven ability to influence senior stakeholders and translate complex data into clear, actionable business insights.
Strong aptitude for stakeholder influence and effective cross-functional collaboration.
Experience in leading, mentoring, and managing a team.
Key Responsibilities
Development and Execution of Customer Data and Segmentation Strategy
Oversight of Customer Insights and Market Research Activities
Management of Data Governance and Quality Standards
Establishment and Monitoring of Reporting and Performance Metrics
Responsibility for Financial Planning and Budget Management includes managing budgets and controlling operational expenditure (OPEX).
Cultivation of Stakeholder Relationships and Cross-Functional Collaboration
Leadership and Development of Team Members
Deadline:9th March,2026