Key Responsibilities Include but Are Not Limited To
Support the Housekeeping Manager with the daily planning, coordination, and supervision of housekeeping operations
Supervise, motivate, and support the housekeeping team to ensure exceptional service standards
Conduct room and public area inspections to ensure cleanliness and presentation meet company standards
Ensure housekeeping SOPs, health and safety procedures, and quality standards are consistently maintained
Assist with staff training, coaching, scheduling, and performance management
Monitor housekeeping productivity and ensure rooms are serviced within required turnaround times
Oversee inventory, stock control, linen, and housekeeping supplies
Identify and report maintenance issues promptly
Assist with departmental administration, reporting, and record keeping
Resolve guest requests and housekeeping-related queries professionally
Perform additional duties as required to support the housekeeping department
Criteria
Minimum 3 - 5 years' housekeeping experience relevant to the roles within a hotel, lodge, guest house, or luxury hospitality environment
Previous experience as either a Housekeeping Supervisor or Assistant Housekeeping Manager is essential
Strong knowledge of housekeeping procedures, standards, SOPs, and inventory control
Proven leadership ability with experience supervising, training, and motivating housekeeping teams
Excellent organisational, communication, and problem-solving skills
Exceptional attention to detail and commitment to maintaining luxury hospitality standards
Ability to multitask, prioritise effectively, and perform well under pressure
Professional, reliable, and guest-focused approach
Proficiency in English with a good command of Afrikaans will be advantageous