MAIN PURPOSE OF THE JOB

To ensure the secure, efficient, and reliable operation of the NLC's ICT systems and server environments. The role covers system installation, patching, monitoring, backup, and performance optimisation, supporting business continuity and compliance with ICT governance frameworks.

SALARY SCALE:

Commensurate with qualifications and experience.

REQUIRED QUALIFICATIONS

Bachelor's Degree in Information Technology, Computer Science, or Business Information Systems.

ITIL v4 Managing Professional or Service Manager Certification (required).

COBIT-19 Foundation or ISO/IEC 20000 Service Management certification (advantageous).

Project Management (PMP / PRINCE2) or Service Transition training (preferred).

REQUIRED WORK EXPERIENCE

Minimum 3 years' experience in system administration within a hybrid infrastructure environment.

Proven experience managing Windows Server, Active Directory, Group Policy, DNS, and DHCP.

Experience with virtualisation (Hyper-V/VMware) and backup technologies.

Knowledge of scripting and automation (PowerShell, Python, or Bash).

Exposure to ITIL service operations and incident management

KEY RESPONSIBILITIES

Install, configure, and maintain servers and operating systems.

Perform patching, updates, and performance tuning.

Monitor system health and resource utilisation.

Manage Active Directory, user accounts, and permissions.

Ensure role-based access control and audit compliance.

Implement and test backup and disaster recovery plans.

Safeguard data integrity and availability.

Enforce security policies and system hardening standards.

Support vulnerability management and incident response

Analyse trends and recommend scaling or upgrades.

Automate routine tasks to improve efficiency.

Maintain system configuration records and change logs.

Ensure compliance with PFMA, POPIA, and ICT policies

Provide Tier-2/3 technical support to ICT teams and users.

Coordinate with vendors on service restorations and upgrades

Zero critical audit or security findings.

All backups tested and verified per schedule.

Service requests resolved within SLA.

Improved system performance and resource optimisation.

Up-to-date documentation of all server and configuration changes

REQUIRED COMPETENCIES AND SKILLS

Strong knowledge of server administration and storage systems.

Understanding of networking fundamentals (TCP/IP, VPN, routing).

Competence in patch management, system hardening, and security compliance.

Experience with monitoring tools and performance dashboards.

Familiarity with ISO 27001 security controls and COBIT DSS01 (Day-to-Day Operations

Dependable and disciplined with high attention to detail.

Analytical and proactive in problem solving.

Calm under pressure; committed to service excellence.

Strong team player and effective communicator.

Ethical and results-driven with continuous-improvement mindset.

CLOSING DATE: 24 FEBRUARY 2026