Job Purpose
To ensure that maintenance activities scheduled for completion are safely executed in a timely manner and adhere to work instructions, standards and quality parameters.
Offer technical support and guidance to Technicians and to train the customer on corrective maintenance processes and procedures. Perform train preparations and corrective maintenance on customer trains upon receiving the formal request from the customer.
Key Responsibilities
Technical Support
Assist Central Engineering with field investigations and perform root cause analyses of complex failures.
Validate the quality of the corrective maintenance interventions or fault resolutions.
Ensure the SES/GSI or SAP system is updated to enable the Depot Engineer to:
Provide updated progress on fault finding processes and corrective maintenance during weekly review meetings with the customer
Review delays with the customer to confirm alignment with the fault and caused by other events
Support the customer's corrective maintenance team in diagnosing unusual or challenging faults for trains that are out of warranty.
Verify that the failure details and corresponding maintenance interventions are accurately documented before validating service orders.
Oversee corrective maintenance and vandalism related repair activities upon request from the customer.
Support and coach customer's staff in performing preventive maintenance tasks.
Liaise with TSSSA engineering to clarify and improve the work instructions, troubleshooting guides and other relevant documentation to enhance maintenance quality and train performance.
Guide and coach Technicians and assist with complex fault finding and replacement of appropriate modules or equipment.
Identify and propose improvements in Quality, Cost and Delivery (QCD) performance.
Offer help desk technical support to the customer on trains that are in service (24/7 helpdesk support.
Health and Safety
Comply with all relevant policies and procedures, ensuring adherence to Quality, Health, and Safety standards as well as legislative requirements.
Guide and coach the team on the correct use of safety equipment and emergency procedures in the event of an incident.
Ensure team members are equipped with appropriate Personal Protective Equipment (PPE), including safety glasses, gloves and protective outerwear.
Conduct safety checks on all equipment used during the maintenance process to ensure operational safety and compliance.
Team Selection, Hours Management, Performance and Development
Guide, coach, motivate and support team members.
Approve time sheets and where applicable approve overtime.
Check that team hours are correctly reflected on SAP and SES.
Plan for mandatory and other training that will enhance personal growth.
Monitor the performance of team members and provide input into development plans.
Facilitate the on-the-job training of new team members.
Participate in the selection of direct reports.
Minimum Requirements
B Tech/Advanced Diploma in Electrical or Electronic Engineering (NQF Level 7)
3 - 5 Years experience in preventative and corrective maintenance experience within a services or operations department.
2 Years Team Leader experience .
Special Requirements
Incumbent will be required to manage Warehouse staff when performing night shift and be on call stand by duty to support helpdesk scope.
Closing Date
15 July 2026