Overall Purpose of the Job:
The incumbent will provide general management and guidance for the Commercial business in all verticals. The role encompasses responsibility for service delivery, Contract management with Service Level Agreements, relationship management on key clients and the rest of the Commercial customer base.
The incumbent is specifically tasked to achieve:
Revenue Targets
Cost Management for the Services Business Unit
Service Delivery KPI
Service Level Agreement and Penalties
In addition, the incumbent plays a pivotal role in sales and technical efficiency and effectiveness in managing the Commercial business. The execution of strategy is critical to this role.
Main duties & Responsibilities
Achieve targets as per Budget
Regional and National P&L Responsibility over Business Verticals
Achieve targeted growth
Achieving targeted OI contribution
Implementation of strategy
Critical role in developing and maintaining strong relationships
Staff, Training and Building of Strong Teams to support according to Service Level Agreements
Minimise cost on Travelling and related costs while maintaining Service Level Agreements
Matrix role-player - in conjunction with all role players
Drives efficiency and effectiveness by managing Commercial Services Team:
Of technical teams
Technical Coordinators and administration
Stock management
Asset Management where required
Play an active role in escalated customer complaint resolution
Minimum qualifications and experience
University (Degree) - minimum requirement.
Technical Experience with Security Technology
5 years functional + 5 years managerial
Solid Operational and Team development skills
Solid Business development experience
Results oriented with demonstrated performance in keeping and delivering commitments.
Strong customer focus
Effective oral and written communicator
Proven high level comprehension of business processes, business finance
Strong business and financial acumen through demonstrated knowledge and ability to display the linkage between inputs and desired business results.
Objective, open-minded and an "out-of-the-box" thinker.
Behavioural Competencies and skills required:
Business acumen
Interpersonal skills
Presentation and communication skills
Negotiation skills
Managerial courage
Results driven
Interpersonal Skills
Good communication skills
Verbal and written
Conflict management
Strong negotiation skills
Maintaining effective teams
Customer focus and focus on continuous improvement
Empowerment mindset with team members