Job Description
Embark on a pivotal career journey with an established organization at the forefront of the import/export and shipping industry. Our client, a leading player with a robust operational footprint in KwaZulu-Natal, is seeking a dedicated Projects Operations Controller for their Asia Desk to oversee and streamline shipment activities. This role offers a significant scope for professional growth and responsibility, ideal for professionals eager to make impactful contributions within a dynamic environment.
Duties
Schedule and coordinate shipment activities in accordance with customer orders and operational capacity
Allocate loads to transport modes based on urgency, cost, and cargo type
Plan routes and delivery sequences to optimize efficiency and reduce expenses
Monitor freight movement from origin to destination, maintaining communication with drivers and transport partners
Provide proactive updates to customers and stakeholders regarding shipment status, delays, or changes
Ensure proof of delivery (POD) is received, verified, and accurately filed
Maintain comprehensive logs of all shipment activities for reporting and audit purposes
Act as the central point of contact between clients, transport providers, warehouse staff, and customs officials
Respond promptly to queries related to shipment status, delivery timelines, and operational issues
Build and nurture strong relationships with service providers and customers
Prepare, review, and verify freight documentation, including delivery notes, bills of lading, customs declarations, invoices, and packing lists
Ensure compliance with local and international shipping regulations, including customs and hazardous goods requirements
Identify and resolve operational challenges such as delays, route disruptions, damaged goods, or incorrect deliveries
Investigate discrepancies in shipment quantities or documentation and implement corrective measures
Handle emergency situations with swift decision-making
Monitor transportation costs and identify opportunities for cost reduction through route optimization and load consolidation
Assist in rate negotiations with transport providers
Track budget versus actual expenditure, reporting variances
Compile operational reports and KPIs such as on-time delivery rates
Analyze data to identify trends and inefficiencies, providing recommendations for improvement
Ensure safety and health regulations are adhered to during all transport activities
Promote safe cargo handling practices, including hazardous materials if applicable
Support safety checks, risk assessments, and incident reporting
Identify process improvements and assist in the implementation of new systems and workflows
Participate in ongoing training and stay updated on industry trends and regulations.
Requirements
3 to 5 years of experience in logistics, freight management, or related roles
Diploma or degree in Logistics, Supply Chain Management, Transport
Strong knowledge of sea freight, export and import procedures, and documentation
Proven management and organizational skills
Excellent communication and stakeholder management abilities
Ability to handle operational challenges swiftly and effectively
Proficiency in managing freight documentation and compliance standards
Strong analytical skills for reporting and process improvement
Familiarity with the following:
Import/Export regulations
Shipping and freight management software
Customs procedures and hazardous goods handling