As the Quality Compliance Supervisor, you will be the custodian of internal quality systems, regulatory standards, and customer-specific requirements. You will play a vital role in managing the company's compliance portfolio, driving ethical standards, and spearheading sustainability initiatives.
Key Responsibilities
Conduct internal quality audits and play a key role in preparing for external, client, and ISO audits. Identify, assess, and actively mitigate compliance risks.
Develop, update, and manage the version control of crucial Standard Operating Procedures (SOPs) and compliance documentation across the organisation.
Investigate non-conformances and customer complaints, lead root cause analyses, and implement robust corrective and preventive action plans.
Manage Extended Producer Responsibility (EPR) regulations and PRO registration updates. Oversee submissions and audits for ethical trading platforms like SMETA and EcoVadis.
Lead the response process for RFPs, ensuring the non-financial aspects (compliance, sustainability, and quality) of client enquiries are completely taken care of.
Support employee awareness programs to ensure a robust, quality-driven culture flows through every tier of the workforce.
Requirements
Matric is essential with a relevant Diploma in Operations Management, Compliance, or a related technical field preferred
Minimum 5 years of dedicated experience within a quality assurance or compliance role, specifically in a manufacturing or production environment.
Solid understanding of ISO 9001 (or other relevant ISO standards), ideally paired with an internal auditing certification.
Proven experience with CAPA, risk assessments, and Document Control Systems.
A strong foundational understanding of basic industry laws and statutory elements (e.g., OHSA, BCEA, LRA).
Outstanding analytical thinking and structural report-writing skills.
High level of verbal and non-verbal communication skills to manage internal staff and external clients seamlessly.
High integrity, transparency, and a strict commitment to ethical practices.