Job Description
Essential Functions
Supports management with all necessary reports and planning models to facilitate the process of decision making
Monitors actual activities and compare it to plan and make recommendations for immediate changes
Ensures that pre-planned activities are being scheduled in advance and communicated effectively
Adjusts the schedules accordingly based on the actual scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective staffing
Ensures adherence to schedules and raises alerts in a timely manner in case of deviations
Optimizes the schedules and makes real-time adjustments on breaks and lunches based on the actual staffing
Executes skill change and reallocation requests and initiatives
Provides recommendations in case of understaffing/overstaffing
Act as first point of contact for any escalations, outages, system issues or any other production impacting situations
Maintains confidentiality relative to the organizational strategies, objectives and practices
Responsibilities
Caters to new claim filing related to damage/s to our customers dwelling, contents, vehicle, and liability.
Responds to basic claim status inquiries such as claim payment details, claim process and guidelines and Turnaround time.
Transfers calls to adjuster/different departments as applicable.
Qualifications
1-year minimum experience as a Real Time Analyst
Grade 12(Matric) or equivalent Qualification
Must have a clear credit & criminal record
Excellent skills in scheduling and real-time time management a must
Accuracy and attention to details a must in this role
Excellent written, verbal and e-mail skills, with the ability to interface effectively with individuals at various levels
Ability to effectively prioritize workload in a fast paced, real-time and frequently changing environment while remaining detailed and organized
Respond positively to change, embracing and using new practices or values to accomplish goals and solve problems
Flexible and willing to work in shift schedules