KEY OUTPUTS:
Overseeing relevant teammates desks; while consultant is on leave (be it sick or annual) or on educational - they will be required to step in and handle the consultant's desk in full, managing requotes and any ongoing proposals.
Assisting with brochure quotes
Assist and develop agent educational bookings / hosted educational bookings; and work closely with Sales to ensure these trips are seamless.
Involved in implementation of systems and procedures - assist with testing of systems.
Stepping in to chase provisional bookings for all the relevant team.
During the quiet periods, following up on any dead leads.
Assist in loading of bookings for consultants during peak booking period.
Creative planning and designing of itineraries
Consistent and clear communication with agents, sales teams, preferred supplier partners and colleagues
Emergency duty will be on a rotational basis as per the Retail Emergency BOP
Working hours early and late shift on a weekly rotational basis
Calm and professional manner of servicing agents and guests
An independent, curious and "can do it" nature
Upholding the values of &Beyond ... Care of the people, Care of land and Care of the wildlife
KNOWLEDGE REQUIRED:
A passion for delivering service excellence.
An in-depth knowledge of Tourplan and all Microsoft systems advantageous.
A good knowledge of South Africa, Southern and East Africa preferable.
A willingness and aptitude to always assist and learn.
SKILLS REQUIRED
Good understanding of terms and conditions, product knowledge, third party and andBeyond Product destinations • Understanding of travel industry channels
Excellent computer skills including:
Tourplan advantageous
MS Office applications such as Word, Excel, PowerPoint and Outlook o WETU
Understanding and knowledge of the different markets in which andBeyond operates in
Relevant understanding of Business to create and formulate a strategy and make commercial decisions.
Sales process and methodologies
Problem-solving skills
Teamwork!
PERSONAL CHARACTERISTICS:
Good interpersonal skills
Sense of urgency
Passionate about guest delight
Diligence and self-motivation to meet deadlines and keep on top of your job.
Willingness/ability to share information and teach and inspire others.
Be driven by motivation and not targets.
Must be administration driven.
PREVIOUS WORK EXPERIENCE REQUIRED:
Minimum of 3 - 5 years previous inbound tour consulting experience required.
The successful candidate should have an enquiring mind, be methodical, pay attention to detail, be creative, show perseverance and patience, ability to work under pressure, ability to accept routine and mundane tasks, have high energy level, be flexible, can overcome obstacles and persist with the task at hand, be decisive and adaptable.