Job Description
Embark on a leadership journey that offers both growth and significant responsibility. Our client, a prominent retail organization committed to excellent customer service and operational excellence, is seeking an experienced Retail Store Manager to steer their store towards continued success.
Where You'll Make an Impact:
Lead, roster, and manage the sales team, ensuring operational efficiency and excellent customer experiences.
Recruit, train, and develop staff, monitoring performance and addressing gaps to foster a high-performing team.
Enforce store procedures and standards in line with the company retail manual.
Oversee daily cash-ups, banking, and reconciliations to maintain financial integrity.
Manage stock control end-to-end: goods receiving, supplier returns, stock counts, stock takes, and manual invoicing during system downtimes.
Process product warranty and repair claims.
Approve discounts within company policy, escalating larger requests as necessary.
Handle escalated customer inquiries and complaints with professionalism.
Ensure compliance with company policies, health & safety, and security standards.
Maintain merchandising and in-store display standards according to brand guidelines.
Drive sales targets and KPI performance.
Prepare and submit cash-up, stock, and sales reports to head office.
Build and maintain strong product knowledge across the team.
Duties
Lead and manage store operations and staff.
Manage stock and financial processes.
Ensure customer satisfaction and compliance.
Drive sales performance and reporting.
Requirements
Minimum 2 years' experience in retail management or supervisory roles.
Proven leadership and team development skills.
Strong understanding of retail KPIs, stock management, and merchandising.
Excellent customer service and communication skills.
Ability to work weekends and public holidays.
Reside within a reasonable commuting distance of the V&A Waterfront, Cape Town.
Familiarity with the following:
Cash handling and bank reconciliations.
Stock control systems.
Retail policies and procedures.