ROLE PURPOSE
To implement and manage a cleaning services solution using a roving team for Clients in accordance with the SLA
MAIN OUTPUTS
Responsible for driving gardening, cleaning and hygiene services using multiple schedules
Ensure delivery of efficient services as outlined in the Service Level Agreement (SLA) at the correct frequencies
Identify gaps and deficiencies in services, advise and effect solutions as part of Continuous Improvement on cleaning services rendered
Assist in the management of cleaning service projects and provide technical support, where applicable
Demonstrate and instill effective adherence to processes on equipment maintenance
Explore and recommend innovative methods, based on best practices, in order to bring about cost-effective solutions
Ensure timeous processing of adherence schedules
Provide monthly reports and feedback on continued compliance to the SLA
Building strategic relationships both internally and externally
Manage staff performance & facilitate improvement through regularly monitoring performance & providing required coaching, support & feedback
Manage performance & conflict amongst subordinate employees & effect corrective actions, in line with company policies/procedure
Ensure adequate staff placement i.e. prepare suitable shift-roster and manage/approve applicable leave for subordinate employees
Safety: Safe operating procedures; Equipment safety inspection; Safe storage of chemicals.
Responsible for training, coaching, mentoring & development of subordinate employees
Image: Uniforms and dress code; Condition of vehicles ; Appearance of equipment.
Equipment: Equipment availability; Equipment storage; Equipment condition and safety.
Proper recordkeeping of mileage; submit fuel slips timeously; ensure vehicle servicing is done; compliance to company vehicle policy
QUALIFICATIONS AND SKILLS
The Applicant must meet the following requirements
Relevant Tertiary Qualification
Matric (Senior Certificate)
Valid SA Driver's License
3 years relevant experience in Facilities Management, CRM, Property Management & Financial Management
Facilities Management, CRM, Property Management
MS Word, MS Excel, MS Powerpoint, MS Project & MS Outlook (Intermediate skill level),
Knowledge of OHS Act, ISO 9001 Quality Management, Risk Management Systems, Property Law & Contractual Law
FUNDAMENTAL COMPETENCIES
Initiative/Proactivity
Deadline Driven & Highly Motivated
Stress Tolerant
Solid Supervisory Skills
Subordinates Capacity Building
Customer Focus
Negotiation Skills
Analytical Skills
Planning/Scheduling/Objective Setting
Teamwork & Partnering
Relationship Building
Interactive Reasoning
Excellent Oral Communication