Job Description
Purpose: To provide overall support and assistance with product selection and closing of sales that requires knowledge of a specified and technical nature to customers and to provide effective customer service in a professional and competent manner, with the aim of achieving customer satisfaction.
KEY RESPONSIBILITIES
To generate new sales and maintain existing customer base to promote the business and drive sustainable growth as well as increased margins and profits.
Attend to customers in a professional, competent, and helpful manner while generating new business opportunities and maintaining existing customer relationships to ensure overall customer satisfaction, repeat business and referrals.
Respond to new and current client base regarding complaints and service enquiries including commercial clients.
Prepare and analyse costing for tenders considering plans and using best available prices.
Identify current sales process bottlenecks and inconsistencies.
Advise the customer on products: price, specification, delivery, warranties, and any other information pertinent to the, use and care of the product.
Assess customer needs and advise customers on alternatives within the range of the product to further ensure customer needs are satisfied, explaining the features of different products and the benefits of using them.
Maintain and demonstrate up to date knowledge of the company's product ranges and any additions/ changes to it and avail themselves for upskilling and product knowledge training.
Ensure merchandising is done according to the company's merchandising standards and that the products are priced correctly.
Attend to admin tasks including, but not limited to maintenance and updating of customer book, special orders file, submitting invoices and other relevant paperwork.
Responsible for training and upskilling junior staff members in the department
Assist with the ongoing management of stock by way of product inventories and participating in stock takes, including perpetual stock takes.
Control and maintain acceptable stock levels and liaising with relevant departments regarding replenishment of stock when necessary
REQUIREMENTS
Matric or 3x Completed Intercept courses equating to total of 120 credits.
Candidates with no Matric will only be considered for this position if they have 10 years' experience in Sales Consultant in specific trade
10 Years sales experience in specific Hardware Trade
7 years retail/hardware experience
Brights Induction (Service excellence)
Advanced level merchandising standards/ In-house return per square meter standards
Customer Service Training & Loyalty Points Program
10 Advanced technical supplier competency certificate/ External Sales technique course
Demonstrate above average sales technique
Assertive problem-solving ability
Advanced technical or specialist product knowledge of entire department
Ability to communicate effectively (verbal &written)
Has a good idea of suppliers policy and procedures
Deadline:20th March,2026