You'll be working within the Analytics & Insights team, responsible for delighting clients around South Africa through delivering retail measurement insights and analysis for Retailer clients.

Responsibilities

Service Management:

Ensure the delivery of value analysis in a timely manner, aligned with strategic business priorities defined in the Account Plan with clients in South Africa

Support the generation of thought leadership materials.

Support account team building materials to new conversations with prospect clients

Providing performance overview analysis and business issue analysis to Retailer clients

Developing deep knowledge of NielsenIQ RMS solutions and delivering value for clients

Working closely with the Consulting Lead, Operations Team and Retailer Vertical to transform customer experience

Efficiency / standardization / transformation:

Make use of NIQ Connect platform in presentations and ensure the incorporation of guided analytics as a fundamental part of analytics promoting self-service in clients.

Mapping of all deliverables committed to with the customer

Achieving transparency in responses, commitments and constant communication (used as a negotiation and service management tool)

Fulfilment of the service model agreed with the client (service mix).

Promote self service to customers

Promote the use and application of NIQ Discover (data pull, reporting, business issues that can be solved by guided analytics)

Promote the use of NIQ Tools and systems for quality issues, special customer requirements and information available in the knowledge NielsenIQ

Plan trainings with clients to ensure the above-mentioned points

Self-development:

Comply with the internal training and certification process defined by the company (onboarding and NielsenIQ academy).

Incorporation of the service code and golden rules in the day-to-day business.