To provide excellent customer service, effective stock management, adherence to store standards, point of sale processes and meeting and exceeding sales targets in order to deliver to operational standards
Create a welcoming, inspirational, and personalised experience for customers
Actively support and contribute to the achievement of all store targets and operational standards
Ensure full understanding and knowledge of the sales targets and the contribution of the relevant area to meet these targets including average spend per head, required increase in basket size and link selling
Attend and participate in morning team meetings, and raise any queries with Store Supervisor
Prepare for and participate in daily floor walks and raise any ideas, queries, or concerns with the Store Supervisor
Assist with the preparations for and participate in all stock takes.
Conduct cycle counts as and when required and report any areas of concern to the Store Supervisor
Prevent damages by housing products on the sales floor and in the stockroom as per stock handling and storage standards
Practice accurate stock rotation and follow the FIFO principle ensuring that only up to date and accurate stock is displayed
Report all stock requirements, out of stocks or low stock levels to the Store Supervisor.
Ensure all stock on the sales floor and in the stockroom is maintained in a clean and hygienic condition.
Ensure all departments of responsibility are fully replenished, and housekeeping is maintained including but not limited to swept floors, shelves dusted, and all testers have been cleaned/wiped daily or as an when necessary
Consistently implement and maintain all store visual merchandising standards and disciplines to create a beautiful store experience
Ensure all store standards and operations procedures are implemented and adhered to
Be familiar with the contents of the Model Store files as per operational requirements
Adhere to all policies and procedures, including but not limited to Point of Sale, Cash Handling, Banking and Staff Uniform Policies
Ensure that point of sale and banking procedures are adhered to and raise any areas of concern with the Store Supervisor
Contribute to the store achieving the minimum acceptable Operations Checklist rating by ensuring areas of responsibility are maintained at the required standard on a consistent basis.
Be familiar with all information posted on the notice board and raise any outdated information or lack of information with the Store Supervisor
Offer every customer Loyalty Card membership and provide details of the benefits of the card
Explain all current promotions, discounts, and special offers on offer to all customers
Focus on the average basket size by ensuring that all customers have been greeted, new line items have been offered and explained, a basket has been offered, and link sell opportunities have been made
Perform all make overs professionally and record customers details and the products used as per process
Utilise testers to effectively introduce customers to the product range.
Respond to all customer requests, comments and complaints and escalate when required
Implement monthly promotions according to the instructions with the relevant signage and display material used to highlight promotions to increase sales, e.g., posters, shelf talkers, Perspex stands, A4 stands riser cards.
Action all pricing, including Mark Up's and Mark Downs and promotions in area of responsibility
Support all marketing initiatives including but not limited to Sidewalk sales, Centre Court space, and Pop-Up Stores
Raise the need to order required stationary, staff refreshments, cleaning materials and other consumables timeously with the Store Supervisor
Adhere to the staff schedule and ensure area of responsibility is covered at all times utilising the buddy-buddy system
Attend and participate in all scheduled training, and transfer new knowledge and skills to daily activities performed
Raise any gaps in product knowledge with the Store Supervisor
Assist with the induction and training of all new employees
Raise any breach of procedure, breach of policy or any other concern with either the Store Supervisor, Area Manager, Risk and Compliance Manager or confidentially contact Whistle-blowers
Requirements
A matric, grade 12 or equivalent certificate
Minimum of one years working experience in a retail