Description:
Protect and grow profitable market share within a Store in accordance to the Store, Division and Company strategy.
Requirements
Grade 12 with at least 3 (three) years related retail management experience or 5 (five) years related retail management experience
Must have well developed business acumen
Must be able to work under pressure
Must be computer literate (Basic computer literacy)
Must have strong leadership skills
Must have strong administrative skills
Own transport is preferable with valid drivers licence
Must have own cell phone
Must have sound knowledge of Health and Safety aspects in line with local (OHSA) and / or neighbouring Countries legislation
Must have strong Human Resources Management skills
Attention to detail
Key Performance Area:
Strategic Management
Develop, implement and manage a strategic plan for the Store ensuring it is aligned with the overall Divisional strategy and strategic initiatives
Grow and Protect Market Share
Grow transactions, sales and market share in store as defined in the budget
Achieve sales budgets and growth objectives
Manage and promote the customer loyalty programmes and 3rd party credit
Develop action plans to protect the markets where competitors are entering the markets.
Ensure Store Business plans are implemented and updated when required
Customer Service
Manage the implementation and monitoring of the Customer Service strategy in the store
Ensure an effective Delivery Service is maintained within the store as per company policy
Grow and maintain VIC and charge card client base
Recommend Range improvements to suite the market
Asset Control
Manage and control shrinkage within the Store as per policy
Protect Assets (Cash, Stock and Fixed)
Managing Debtors within the Store
Analyze security requirements and recommend changes in the Store.
Ensure physical security measures in the store are implemented and maintained.
Business Trade Licenses (Countries)
Ensure that all relevant Trade Licenses are up to date and renewed timeously, where applicable
Human Resource Management
Manage manpower requirements in line with the Company and Division strategy
Ensure Succession Planning & Career pathing is in place within the store
Ensure open communication / relations with the Store Employee Forum and staff.
Ensure training & Development is in place for the store.
Manage Employee Relations within the store
Maintaining Store Standards
Conduct daily floor walks
Ensure implementation of agreed Action Plans (PIP's) where necessary
Monitor adherence of Company standard compliance in the Store
Ensure maintenance of housekeeping standards
Ensure merchandising policies and standards are adhered to
Ensure ready for business is implemented within the stores
Ensure lighting, store and racking is maintained in good condition
Stock Management
Ensure stock is ordered and received as per policy
Ensure that damage stock is cleared as per policy
Implement Obsolete / deranged stock action plans as per policy
Manage the slow moving stock as per policy
Implement excess stock action plans as per policy
Store Safety (OHSA) Standards
Manage Safety aspects in line with local (OHSA) and/or neighbouring Countries legislation:
Ensure all required checklists are completed
Ensure appointment of all OHSA representatives for the store as per OHSA Act or if required as per relevant country legislation
Investigate, report and manage OHSA Incidents
Expense management
Manage the Store to the Financial Model and benchmarks
Maintenance of expenses in line with budget within the store
Insurance Claims Administration
Report all incidents to the relevant insurer.
Liaison with relevant insurer on the claim particulars and validity of the claim
Submission of documentation to the relevant insurer.
Management of CB Way
Implement and maintain controls and disciplines as per the CB Way