To oversee the daily operations of the store including stock management, point of sale processes, customer service, store standards and the effective management of a team to deliver operational requirements
RESPONSIBILITIES
Provide guidance, supervision and set an example for the team
Develop and guide team members in selling techniques, product knowledge, operational standards, customer service and visual merchandising standards
Ensure store is staffed according to agreed staffing schedules based on business requirements
Create a welcoming, inspirational, and personalised experience for all customers
Drive sales and turnover by motivating and inspiring the team members to achieve sales targets
Ensure visual merchandising standards create a beautiful store experience
Maintain a clean, neat, and tidy and fully replenished sales floor
Ensure stock levels, stock losses and shrinkage are effectively managed
Ensure all products are correctly priced with relevant Price stickers and /or signage
Ensure that stock take, and cycle count variance reports are checked, variances are investigated, and stock shortages or unbalanced stock information is escalated to the Area Manager
Ensure that point of sale and banking procedures are adhered to and raise any areas of concern with the Area Manager
Ensure all store standards and operations policies and procedures are adhered to
Effective execution of all operational activities within the store
REQUIREMENTS
matric, grade 12 or equivalent certificate
A minimum of two years' experience supervising a small team in a retail store
Minimum of three years working experience in a retail or related environment is required
Experience working with beauty, fragrances, and skincare products is an advantage
Experience working with Point of Sale, and Microsoft Office (emails and Excel) is require
REPORTING LINES
What is your position in the organization structure (1 up and 1 down)?
Reports to: Area Manager
Direct reports:
1 x Second in Charge
Minimum 2 x Shop Assistants