Key Responsibilities
Sales & Performance
Achieve and support store monthly sales targets (turnover, units per transaction (UPT), and average transaction value (ATV))
Monitor daily sales performance and provide feedback to the team to improve results
Drive conversion rates through active selling and customer engagement
Team Leadership & People Management
Supervise and support team members to meet individual and team sales KPIs
Conduct on-the-floor coaching and provide regular performance feedback
Assist in managing staff attendance, punctuality, and productivity in line with company standards
Support implementation of performance improvement plans (PIPs) where required
Customer Experience
Ensure delivery of excellent customer service standards aligned to Footgear expectations
Monitor and reduce customer complaints, ensuring resolution within required turnaround times
Drive customer engagement behaviours (greeting, upselling, product knowledge)
Stock Control & Merchandising
Oversee stock accuracy through regular counts and adherence to stock control procedures
Minimize stock loss by maintaining shrinkage within acceptable company thresholds
Ensure visual merchandising standards are implemented and maintained
Drive stock replenishment to ensure product availability and sales optimisation
Store Operations & Compliance
Ensure store is compliant with company policies and procedures requirements
Maintain store standards in line with housekeeping and health & safety guidelines
Support preparation for internal audits and stock takes, ensuring documentation is accurate and up to date
Ensure all cash handling procedures are followed with zero tolerance for variances
Visual Merchandising & Brand Standards
Ensure all visual merchandising is implemented in line with Company guidelines and seasonal campaigns
Monitor and improve product presentation to drive sell-through and customer engagement
Ensure key product lines are positioned to maximise sales performance and visibility
Conduct regular floor walks to identify and correct merchandising gaps
Implement and maintain promotional displays within required timelines
Ensure pricing accuracy and ticketing compliance across all merchandise
Drive team accountability for always maintaining consistent visual standards
Reporting & Administration
Assist with completion of daily, weekly, and monthly store reports (sales, stock, staff performance)
Monitor key store metrics and escalate performance risks
Ensure accurate capturing of data on all relevant systems
Requirements
Matric (Grade 12) preferred
Minimum 2 - 3 years' retail experience (supervisory experience advantageous)
Must be computer literate; email & basic Microsoft Office (Word, Outlook, Excel) and comfortable using retail systems (POS)
Strong leadership and team management skills
Strong understanding of retail KPIs (sales, shrinkage, conversion, ATV, UPT)
Ability to work retail hours, including weekends and public holidays