Responsibilities
Support and Maintenance:
Supervise and manage an AV support team in a high-volume Shared Service unit to achieve operational outcomes.
Manage the day-to-day work activities of the team, including timelines, expected customer experience, rostering and prioritising and allocating tasks.
Supervise repairs and routine cleaning of AV equipment. Troubleshoot and resolve AV system problems in all venues.
Ensure adherence and enforcement to the Incident and Service Request processes. Ensure adherence to the SLA for Incidents and Service Requests.
Ensure that AV hardware is installed and maintained according to project schedules and operational timelines. Ensure implementation and maintenance of AV solutions.
Identification of UJ venues that require AV upgrades and installation.
Ensure proper functionality and physical safety of the equipment temporarily and permanently deployed in venues. Collaborate with ICS teams to efficiently and effectively complete AV integration maintenance.
To ensure safety of AV storerooms and equipment therein by controlling access to the storerooms, recording and uploading inventory registers.
Conduct General Administration:
Ensure the safekeeping of AV equipment in venues.
Maintain an asset register in the respective lecture venues on campus. Train End Users on AV technologies in UJ venues.
Training and mentoring of Interns and Student Assistants. Compile Instructional AV user guides.
Assist with compilation of the AV asset register.
Ensure asset control by tracking asset distribution accurately.
Conduct assessments of venues recently upgraded and provide required sign-offs. Conduct Venue and AV Equipment Audits (weekly, monthly, quarterly and class readiness). Collaborate with ICS teams to ensure AV Service Delivery.
Attending Campus Operational engagements.
Keeping up-to-date technically and applying new knowledge to your job.
People Management:
Effective human resource management.
Supervise the AV support maintenance team.
Hold regular team meetings with team.
Train AV support staff in the usage and maintenance of AV equipment.
Monitor and control overtime expenditure.
Minimum requirements
Grade 12 with an IT Diploma/Certificate (NQF 6).
AV Certification (e.g. Creston / AMX / Kramer / Extron / AVIXA AV Essentials, Audio Visual Design, Integration and Installation certification (InfoComm / AVIXA).
Three (3) to five (5) years job related experience in AV support.
Three (3) to five (5) year's team supervision.
Two (2) years customer service experience.
Three (3) to five (5) years in writing and compiling AV reports for projects and operations.
Valid driver's licence.
Knowledge of Audio-Visual systems repairs and maintenance.
An understanding and knowledge of Audio-Visual equipment design, installation, configuration, setup and operation.
IT to AV hardware integration and AV programming.
Knowledge of Application of schedules and how to interpret it
Occupational Health and Safety.
ITIL Processes and Methodologies knowledge.
Recommendations:
Electronics Certificate.
Any other AV systems maintenance qualification will be considered.
Team Lead or supervisory experience.
Experience of Audio-Visual Support within the higher education environment.
Competencies and Behavioural Attributes:
Ability to manage time and resources.
Ability to communicate clearly and efficiently to people on various levels.
Ability to handle conflict efficiently.
Ability to compile schedules for staff members.
Ability to persist with tasks until completion.
Ability to train new AVS staff and users of AV equipment.
Deadline:5th June,2026