An experienced Technical Service Manager is required to lead and optimise a technical services department, ensuring high-quality support, repairs, and network performance. This role focuses on service excellence, SLA delivery, team leadership, and continuous improvement across technical operations.

Requirements

Strong technical background in electronic systems and network infrastructure

Proven experience in a technical management or leadership role

Experience in service delivery, repairs, and commissioning environments

Strong knowledge of quality control and process improvement

Ability to manage SLAs, turnaround times, and customer satisfaction

Experience in team leadership, performance management, and staff development

Strong analytical, reporting, and problem-solving skills

Ability to manage stock control, risk, and operational processes