Job Description
A soft services coordinator is responsible for ensuring efficient operations of all FM soft services namely cleaning, catering, waste management etc. The role also requires reviewing of soft service contracts and ensuring service providers achieve their contractual goals and objectives.
Maintain relationships between TFG and service providers and ensure that the service providers adhere to SLA's.
Responsibilities
Vendor Management:
Oversee service level agreements through regular site inspections and performance scorecards
Drives continuous improvement by planning and implementing new initiatives to improve service expectations
Facilitate quarterly planning sessions with vendors to enhance service delivery.
Coordinate weekly/monthly meetings with service providers
Ensure compliance with OHS, environmental, legislative, and liability regulations.
Schedule monthly meetings with internal clients (Factories & DCs)
Maintain strong communication with suppliers and internal stakeholders
Operational focus:
Handle administrative tasks including data capturing, cost comparisons, and record keeping.
Compile portfolio performance reports for management
Manage budgets (Opex & Capex) and implement cost containment strategies
Approve and oversee equipment installations across facilities
Ensure hygiene compliance and manage consumables stock
Resolve issues raised via Archibus and manage TFG-owned soft services assets
Archibus Asset management of all TFG owned soft services assets
Procurement & Administrative:
Source & negotiate supplier quotes to balance quality and cost
Support RFP's and RFQ's with accurate data collection
Demonstrate proficiency in TFG's finance system (Coupa)
Finance & Reporting
Qualifications
Minimum of matric/Grade 12
Minimum of 3 - 5 years relevant soft services experience in a Facilities Management environment
Code 08 Drivers license
Strong financial acumen
Proficient in computer skills (MS word, Outlook & Excel)
Skills
Excellent communication skills (both verbal and written and presentation)
Excellent problem-solving skills and emergency handling skills
High energy levels, adaptable, and thrives under pressure
Effective time management, planning, and organizational objectives
Behaviours:
Action Oriented - readily takes on new challenges and opportunities with a sense of urgency and eagerness
Collaborative - effectively works with others to achieve shared goals
Communicates Effectively - conveys information and communicates ideas in a clear, concise and impactful manner
Self - Aware - accurately perceives and reflects on personal strengths and areas of development
Directs work - effectively plans, organises and directs the activities of individuals or teams to achieve desired outcomes
Accountable - takes accountability and ensures others are held to account on agreed upon performance targets
Strategic Planner - develops plans and prioritises initiatives that align to the organisational goals and objectives