Job Details

📌 Job Title: Houseman
🏢 Company: Marriott International (Protea Hotels by Marriott®)
📍 Location: Cape Town, Western Cape
🏨 Property: Protea Hotel Cape Town Tyger Valley
💼 Employment Type: Full-Time
🧾 Job ID: 26054982
🏷️ Career Area: Housekeeping & Laundry

Company Overview

Marriott International is one of the world’s largest and most respected hospitality groups, operating thousands of properties across the globe. Through its African brand, Protea Hotels by Marriott®, the company delivers high-quality accommodation and service excellence across the continent.

Protea Hotel Cape Town Tyger Valley is part of this renowned portfolio, offering guests a premium hospitality experience. The hotel prides itself on professionalism, consistency, and exceptional guest satisfaction.

Job Overview

The Houseman plays a critical support role within the housekeeping department, ensuring that guest rooms, public areas, and operational spaces meet the hotel’s cleanliness and presentation standards.

This role goes beyond cleaning—it involves inspection, coordination, guest interaction, and operational support, ensuring smooth daily operations. The ideal candidate is detail-oriented, physically capable, and committed to delivering high-quality service in a fast-paced hospitality environment.

Key Responsibilities

🧹 Housekeeping Operations

Record and update the status of cleaned rooms
Complete housekeeping checklists and documentation accurately
Identify room assignments and cleaning requirements for each shift
Inspect guest rooms after cleaning to ensure quality standards are met

🏨 Guest Service & Support

Respond promptly to guest requests and service calls
Follow proper procedures when entering guest rooms
Welcome guests warmly and address their needs professionally
Assist guests with special requirements, including accessibility needs

👥 Team & Operational Support

Assist management with training, coaching, and motivating team members
Support scheduling and daily housekeeping operations
Collaborate with team members to achieve departmental goals
Maintain strong communication with other hotel departments

⚙️ Compliance & Safety

Follow all company safety, hygiene, and security policies
Report maintenance issues, hazards, or incidents immediately
Handle and store cleaning chemicals and materials safely
Maintain confidentiality and protect company assets

📊 Quality & Efficiency

Ensure adherence to Marriott’s quality standards
Identify opportunities to improve efficiency and productivity
Maintain high levels of cleanliness and presentation across all areas

Qualifications

🎓 Education

High School Diploma / Grade 12 or equivalent

💼 Experience

Minimum 1 year of housekeeping or related experience in hospitality

🛠️ Skills

Strong attention to detail and quality standards
Good communication and interpersonal skills
Ability to work independently and within a team
Basic computer literacy for reporting and system updates
Strong organisational and time management skills

Physical Requirements

Ability to lift and carry items up to 25kg (and more with assistance)
Comfortable pushing/pulling housekeeping carts
Ability to stand, walk, bend, and move for extended periods
Good hand-eye coordination and physical stamina
Ability to work shifts, including weekends and public holidays

CV / Job Application Tips

Highlight hospitality or housekeeping experience clearly
Include examples of attention to detail and teamwork
Mention any experience with hotel standards or cleaning procedures
Keep your CV concise and focused (1–2 pages)
Emphasise reliability, punctuality, and professionalism

Benefits

Opportunity to work for a globally recognised hospitality leader
Exposure to international service standards and training
Career growth opportunities within Marriott’s global network
Supportive and diverse working environment
Competitive salary and employee benefits

Company Policy

Marriott International is an equal opportunity employer committed to diversity and inclusion. All qualified applicants are considered without discrimination based on legally protected characteristics.

⚠️ Important Notice: Marriott follows a strict no-fee recruitment policy. Applicants should never pay any fees during the hiring process.

To apply for this job please visit careers.marriott.com.