Junior Support Analyst at The BET Software, Apply now!

Job Details

📌 Job Title: Junior Support Analyst
🏢 Company: BET Software
🆔 Job Identification: 1629
📍 Location: Durban, KwaZulu-Natal, South Africa
🕒 Job Type: Full-Time
🏢 Workplace Type: On-site
⏳ Closing Date: 15 May 2026
⭐ Experience Level: Entry-Level / Junior
📂 Department: Finance and Accounting

Company Overview

BET Software is a technology-driven organisation focused on building and maintaining innovative digital platforms and software solutions. The company is committed to delivering high-performance systems that enhance user experience, reliability and operational efficiency.

Based in South Africa, with a strong presence in software development and digital innovation, the organisation fosters a culture of collaboration, continuous improvement and technical excellence. Employees are encouraged to contribute ideas that improve systems, processes and user satisfaction.

Job Overview

The Junior Support Analyst will be responsible for evaluating, testing and improving digital platforms to ensure a seamless user experience. This role focuses on identifying usability issues, performance gaps and functionality problems across websites and applications.

This position is ideal for a detail-oriented individual who is passionate about technology, user experience and system quality. You will work closely with teams to ensure that digital products meet high performance and usability standards.

Key Responsibilities

• Assess website and application usability, design and functionality
• Evaluate navigation flow, layout and overall user experience
• Identify usability challenges and recommend improvements
• Test features across multiple browsers, devices and screen sizes
• Ensure responsive design and consistent display across platforms
• Detect and report bugs, errors and system issues
• Monitor performance metrics such as load times and responsiveness
• Suggest optimisations to improve speed and system efficiency
• Analyse user feedback to identify enhancement opportunities
• Recommend new features to improve engagement and usability
• Ensure consistency in content, layout and branding across platforms
• Perform cross-browser and cross-device testing
• Collaborate with teams to support continuous system improvement

Qualifications

Education

• Matric / Grade 12 certificate (required)
• Basic IT, digital systems or related studies will be advantageous

Experience

• Entry-level position suitable for beginners
• Any exposure to website testing, QA or digital platforms is an advantage
• Basic understanding of system or application usage preferred

Skills

• Strong attention to detail
• Basic computer literacy
• Good communication skills (written and verbal)
• Analytical and problem-solving ability
• Understanding of browsers, websites and mobile responsiveness
• Ability to work independently and in a team
• Willingness to learn and adapt to new tools

CV Tips

• Highlight any computer, IT or digital experience, even if informal
• Include school or personal projects involving websites or testing
• Show examples of problem-solving or attention to detail
• List all basic software, browser and device knowledge
• Keep your CV clean, simple and focused on analytical ability
• Mention any short courses in IT, digital skills or testing tools

Benefits of Joining the Company

• Opportunity to start a career in software testing and digital analysis
• Exposure to real-world website and application testing
• Hands-on experience with performance and usability evaluation
• Growth opportunities within a leading software organisation
• Collaborative and innovative working environment
• Skills development in QA, UX and system optimisation

Company Policy

BET Software is committed to fostering a diverse, inclusive and high-performance workplace. Recruitment and employment decisions are based on merit, skills and organisational needs, in line with fair employment practices.

The company encourages applications from individuals of all backgrounds and promotes equal opportunity in the workplace. All hiring processes are conducted fairly, transparently and in alignment with applicable employment legislation.