Passenger Info Agent at ACSA – Apply Now!

Passenger Information Agent – Join ACSA’s Dynamic Airport Team

Are you passionate about delivering exceptional customer service in a fast-paced environment? Airports Company South Africa (ACSA) is looking for a dedicated and enthusiastic Passenger Information Agent to join the Passenger Services team at OR Tambo International Airport in Gauteng, South Africa.

This full-time, permanent opportunity is ideal for individuals who thrive on helping others, ensuring smooth passenger journeys, and contributing to world-class airport operations. As a Passenger Information Agent, you will be the first point of contact for thousands of travelers, ensuring accurate information and exceptional service at every interaction.

Key Responsibilities

In this role, you will:

✅ Deliver Exceptional Passenger Support

• Proactively identify, address, and escalate passengers’ needs and queries to ensure swift resolution.

• Announce flight information clearly and professionally to travelers.

• Participate in customer care initiatives and projects to continuously improve passenger experience.

✅ Support Airport Operations

• Provide operational support to internal stakeholders to meet departmental goals.

• Build and maintain professional, positive relationships with passengers, colleagues, and external partners.

• Accurately capture data for analysis and trending purposes.

✅ Monitor and Escalate Issues

• Identify and escalate system-related errors to technical teams.

• Escalate recurring operational non-compliance issues to supervisors for resolution.

Minimum Requirements

✔️ National Senior Certificate / Grade 12 (Matric) is essential.
✔️ 1–3 years of experience in business operations or a customer service environment is recommended.
✔️ Basic Microsoft Office skills for data entry and reporting.
✔️ Strong communication and interpersonal skills.
✔️ Knowledge of airport operations (advantageous) acquired through prior employment in a similar environment.

Key Competencies for Success

🌟 Excellent interpersonal relations and teamwork.
🌟 Conflict management and problem-solving abilities.
🌟 Strong communication skills – both written and verbal.
🌟 Action-oriented with high attention to detail.
🌟 Planning and organizing skills to manage multiple priorities.

Why Join ACSA?

Working at Airports Company South Africa means being part of an organization committed to operational excellence and delivering exceptional passenger experiences. You will enjoy:

🌍 Exposure to an international airport environment.
🌍 The opportunity to be part of diverse customer care projects.
🌍 A collaborative culture focused on continuous improvement and service excellence.

👉 Are you ready to be the friendly face that guides travelers through their journey? Apply now to join ACSA as a Passenger Information Agent and make a difference at one of Africa’s busiest airports!

Find similar jobs at: https://careerjunctionza.co.za/jobs/

💼 Top CV Tips for a Passenger Information Agent Role

📝 Highlight your customer service skills: Emphasize past roles where you resolved customer queries, handled complaints, or worked in public-facing positions.

🗣️ Showcase communication abilities: Detail experience making announcements, assisting customers in stressful environments, or delivering important information clearly.

🎯 Include relevant technical skills: Mention familiarity with systems used in operations, or highlight your Microsoft Office proficiency.

🚨 Emphasize attention to detail and problem-solving: Provide examples of situations where you spotted errors, prevented disruptions, or handled unexpected challenges calmly.

✈️ Demonstrate knowledge of airport or travel operations (if applicable): Even informal experience with aviation or hospitality can add value—include it!

🤝 List your teamwork and collaboration strengths: Airports require coordination; highlight how you’ve worked effectively in diverse teams under pressure.

🌐 Learn more about ACSA at: https://www.airports.co.za