Reservationist at The Marriott SA – Apply Now!

🏨 Hotel: Protea Hotel Durban Umhlanga
🏢 Brand: Marriott International – Protea Hotels
📍 Location: Durban, Umhlanga
🕒 Job Type: Permanent

✨ Position Summary

This role focuses on managing and processing all reservations for individual and group bookings. You will handle reservation inquiries, confirm room availability, maintain accurate room blocks, and provide seamless communication with guests and internal departments. As the first point of contact for many guests, you will ensure each interaction reflects the warm, professional, and polished service that represents Marriott’s global brand.

🛎️ Key Responsibilities

Reservation Management

• Process reservation requests, modifications, and cancellations across phone, email, and other channels.

• Confirm room types, rates, availability, and special reservation requirements.

• Explain rate policies, guarantee rules, and cancellation terms to guests.

• Record and manage special requests accurately within the reservation system.

Group & Block Management

• Handle group rooming lists and maintain updated room blocks.

• Coordinate with internal departments to ensure group needs are communicated and met.

• Monitor block pickup and adjust allocations to maximize occupancy.

Guest Experience & Professional Communication

• Answer guest questions regarding hotel facilities, room types, and services.

• Maintain consistent service etiquette when speaking to guests or colleagues.

• Anticipate guest needs and ensure accessibility assistance when required.

Systems & Administration

• Input and retrieve reservation data accurately using Marriott reservation systems.

• Maintain well-organized filing systems for groups, bookings, and confirmations.

• Support billing account setup in accordance with Accounting policies.

Team Collaboration & Operations

• Build strong working relationships with team members and departments.

• Participate in problem-solving when rooming challenges arise.

• Uphold company standards for grooming, professionalism, and service delivery.

🎓 Preferred Qualifications

• High school diploma or GED equivalent.

• At least 2 years of relevant experience in reservations or hospitality.

• Strong communication skills and professional telephone etiquette.

• Ability to read and verify information across different formats.

• Physically able to move or carry up to 10kg when needed.

🌟 About Protea Hotels by Marriott®

Protea Hotels is one of Africa’s most trusted hospitality brands, offering warm service, contemporary design, and memorable experiences across multiple African countries. As part of Marriott International’s extensive global network, employees enjoy an inclusive culture, global mobility opportunities, and a commitment to career development.

📄 CV Tips for This Reservationist Role

• Highlight experience using reservation or property management systems (e.g., Opera, Fidelio, or similar).

• Showcase customer service achievements or examples of resolving guest issues.

• Add metrics where possible, such as “Handled 80–100 reservation calls per day” or “Maintained 98% accuracy in room block allocations.”

• Emphasize communication skills, telephone handling, and administrative accuracy.

• If you have experience with group bookings or corporate accounts, make sure this is clearly visible at the top of your experience section.

• Include hospitality-related courses, customer service training, or any certificates that strengthen your profile.

🤝 Equal Opportunity Statement

Marriott International is an equal opportunity employer. We value diversity and ensure fair employment practices without discrimination based on race, gender, disability, religion, national origin, sexual orientation, veteran status, or any protected category. We are committed to creating an inclusive workplace where everyone can thrive.