Job Details

📍 Location: Cape Town, Western Cape, South Africa
🏢 Company: Marriott International (Protea Hotels by Marriott)
💼 Job Type: Full-Time
🆔 Job ID: 26052471
🏨 Workplace: Protea Hotel Cape Town Waterfront Breakwater Lodge
📊 Industry: Hospitality / Tourism
🎓 Experience Level: Entry-Level

🏢 Company Overview

Marriott International is one of the world’s leading hospitality groups, operating across more than 130 countries. Through brands like Protea Hotels, the company delivers high-quality guest experiences across Africa.

Protea Hotels by Marriott is one of Africa’s most recognised hotel brands, known for its service excellence and strong presence across multiple countries. Employees benefit from global exposure, structured training, and career growth opportunities.

📖 Job Overview

The Reservations Agent is responsible for managing all booking-related activities, including processing reservations, handling guest queries, and maximising revenue through sales techniques.

This role is ideal for someone who enjoys customer interaction, administration, and working in a fast-paced hospitality environment. You will be the first point of contact for many guests, making your communication and service skills critical.

🎯 Key Responsibilities

📞 Reservation Management

Process reservations, cancellations, and booking changes via phone, email, or system
Verify room availability, rates, and occupancy before confirming bookings
Assign confirmation or cancellation numbers and communicate clearly to guests
Capture accurate guest information in the reservation system

🛎️ Guest Service & Relations

Respond to guest queries about rooms, services, and hotel facilities
Anticipate guest needs and personalise interactions
Handle complaints professionally and escalate when necessary
Maintain a friendly, professional tone in all communications

💰 Sales & Revenue Optimisation

Apply up-selling techniques to maximise revenue
Recommend room upgrades, packages, or alternative dates
Promote hotel services, amenities, and special offers
Identify repeat guests and apply correct reservation codes

🧾 Administrative & System Duties

Input reservation data accurately into systems
Manage special booking types (discounts, corporate, travel agents)
Maintain confidentiality of guest information
Ensure compliance with company policies and procedures

🤝 Teamwork & Communication

Collaborate with front office, housekeeping, and other departments
Maintain professional relationships with colleagues
Communicate clearly and effectively across teams

🎓 Qualifications

Minimum

Grade 12 / Matric (or equivalent)

No Experience Required

This is an entry-level role, making it ideal for first-time job seekers

💼 Experience Requirements

No prior work experience required
Previous hospitality or customer service experience is advantageous

🧠 Skills & Competencies

Core Skills

Strong communication and telephone etiquette
Customer service orientation
Attention to detail and accuracy
Basic computer and typing skills

Soft Skills

Positive attitude and professional demeanour
Ability to work under pressure
Strong listening and interpersonal skills
Teamwork and collaboration

Sales & Admin Skills

Ability to upsell and promote services
Organisational and multitasking ability
Data capturing and system navigation

📄 CV Tips (Very Important)

To increase your chances with Marriott International:

Highlight any customer service, call centre, or admin experience
Include skills like communication, teamwork, and attention to detail
Mention computer literacy (MS Office, booking systems if any)
If no experience, emphasise willingness to learn and professionalism
Add any exposure to hospitality, tourism, or guest service environments

🎁 Benefits

Opportunity to work for a global hospitality leader
Career growth within Marriott International
Exposure to international standards and systems
Training and development opportunities
Dynamic and professional work environment

📜 Company Policy

Marriott International is committed to:

Equal employment opportunities
Diversity and inclusion
A workplace free from discrimination

⚠️ Important: Marriott has a strict no-fee recruitment policy — never pay to apply for a job.

To apply for this job please visit careers.marriott.com.