Hollywoodbets
Job Details
📌 Job Title: Contact Centre Senior Training Facilitator
🏢 Company: Hollywoodbets
📍 Location: Umhlanga, Durban, KwaZulu-Natal, South Africa
🕒 Employment Type: Full-Time
📅 Closing Date: 07 May 2026
🆔 Job ID: 1763
💼 Industry: Gaming / Betting / Customer Service
🏠 Work Setup: On-site
Company Overview
Hollywoodbets is one of South Africa’s leading betting and gaming companies, with a strong presence across Africa and the United Kingdom. Known for its vibrant “Purple Team” culture, the company is committed to innovation, growth, and creating exciting career opportunities within a fast-paced and dynamic industry.
Job Overview
Hollywoodbets is seeking a Contact Centre Senior Training Facilitator to support training operations within its contact centre environment. This role focuses on identifying training needs, delivering impactful learning programmes, and mentoring facilitators to enhance overall team performance.
The successful candidate will play a key role in driving learning and development initiatives, ensuring employees are equipped with the skills needed to deliver exceptional customer service.
Key Responsibilities
- Identify training needs through analysis, surveys, and stakeholder engagement
- Deliver training programmes aligned with Workplace Skills Plans (WSP) and operational goals
- Facilitate learning using blended methods (classroom, e-learning, virtual sessions)
- Mentor and support Contact Centre Training Facilitators
- Monitor training effectiveness and implement improvements
- Develop and maintain training materials, manuals, and e-learning content
- Conduct induction training for new employees and team leaders
- Evaluate training outcomes using assessments and feedback tools
- Support the development of SOPs and training documentation
- Participate in training project planning and implementation
- Maintain accurate reporting on training activities
- Adapt training delivery for diverse teams and environments
- Travel and work flexible hours (including weekends/public holidays) when required
Qualifications
Education
- Relevant qualification in Training, HR, Learning & Development, or related field (or currently studying towards one)
Experience
- Minimum 1 year of training or facilitation experience
- Experience in a contact centre or customer service environment preferred
- Experience mentoring or coaching team members is advantageous
Skills
- Strong communication and presentation skills
- Advanced facilitation and instructional design abilities
- Project management and organisational skills
- Analytical thinking and problem-solving capabilities
- Ability to collaborate and build cohesive teams
- Attention to detail and adaptability in dynamic environments
Additional Requirements
- Valid driver’s license
- Willingness to travel when required
- Availability to work weekends, public holidays, and shifts
CV Tips
- Highlight your training and facilitation experience, including delivery methods used
- Include contact centre or customer service exposure
- Showcase experience with e-learning platforms or blended learning approaches
- Demonstrate mentorship or coaching experience
- Quantify your impact (e.g., improved performance metrics, training success rates)
- Structure your CV: Summary → Experience → Key Achievements → Skills
Benefits of Joining the Company
- Be part of a fast-growing and recognised brand in the gaming industry
- Access to career growth and development opportunities
- Work in a dynamic, high-energy environment
- Gain exposure to advanced training and development practices
- Collaborate with a motivated and innovative team
Company Policy
Hollywoodbets is committed to equal opportunity employment and creating an inclusive work environment. All applicants will be considered based on merit and alignment with role requirements. The company upholds strict confidentiality, operational excellence, and compliance standards. Only shortlisted candidates will be contacted, and if you do not receive feedback within 30 days, please consider your application unsuccessful.
