SCANIA SOUTH AFRICA
📍 Location: Johannesburg, South Africa
🕒 Job Type: Full-Time, Permanent
🏢 Industry: Automotive / Customer Service
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Website: https://www.scania.com/za
🏢 About Scania South Africa
Scania is a world-leading provider of transport solutions, delivering trucks and buses for heavy transport applications, backed by an extensive service portfolio. Our offerings extend beyond vehicles, including vehicle financing, insurance, and rental services, enabling customers to focus on their core operations while we handle their transport needs.
Scania also leads in industrial and marine engine solutions, offering advanced technology and innovative engineering to meet diverse customer demands. Our commitment to sustainability, efficiency, and customer partnership makes us a trusted name in the global transport industry.
🌟 Role Summary
The Service Advisor ensures the smooth running of the service reception, managing customer needs from first contact to final invoice. By coordinating workshop schedules and maintaining open, professional communication, the Service Advisor drives customer satisfaction and fosters long-term relationships while contributing to optimal workshop utilisation and service sales.
📋 Key Responsibilities
📞 Before Service
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Prospecting: Prepare for and initiate customer contact.
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Sales: Identify customer needs and propose optimal service solutions.
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Workshop Scheduling: Plan work to maximise workshop capacity and efficiency.
🔧 During Service
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Ensure customers are kept informed of progress and any changes.
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Maintain high service standards to ensure customer satisfaction.
📤 After Service
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Vehicle Return: Communicate clearly with customers upon completion of work.
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Follow-Up: Check in with customers post-service to strengthen relationships and gather feedback.
🎓 Minimum Requirements
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Matric certificate or equivalent (required)
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Minimum 2 years Automaster experience (required)
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Costing experience (advantageous)
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Driver’s licence (advantageous)
🛠 Skills & Attributes
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Strong interpersonal and communication skills
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Ability to build rapport with customers
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Organised and detail-oriented
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Customer-focused mindset
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Ability to handle multiple priorities effectively
🚀 Why This Role Matters
As the link between the customer and the workshop, the Service Advisor plays a key role in boosting customer loyalty, improving operational flow, and contributing to sales growth. Your performance directly impacts customer retention and the company’s reputation for service excellence.
💡 CV Tips for Service Advisor Applicants
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Showcase customer service achievements – highlight customer satisfaction ratings or repeat client percentages.
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Mention automotive industry experience – especially with tools like Automaster.
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Detail scheduling & coordination skills – examples of improving workflow or reducing delays.
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Highlight upselling or cross-selling experience in services.
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List problem-solving examples – e.g., resolving a service complaint efficiently.
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Include system and admin skills – invoicing, costing, follow-up processes.
To apply for this job please visit jobs.scania.com.
