System Support Agent at The Lesaka Tech, Apply now!

Job Details

📌 Job Title: System Support Agent
🏢 Company: Lesaka Technologies
📍 Location: Cape Town, Western Cape, South Africa
💼 Job Type: Permanent
🕒 Workplace Type: On-site
📊 Industry: Financial Technology / IT Support

Company Overview

Lesaka Technologies is a leading South African financial technology company providing innovative banking, payment, lending, and insurance solutions to both consumers and businesses across Southern Africa.

Through its proprietary banking and payment technologies, Lesaka supports merchants and customers with a range of digital financial services, making it a key player in the region’s growing fintech industry.

Job Overview

Lesaka Technologies is seeking a proactive System Support Agent to provide first-level technical support to customers and internal users.

The role involves troubleshooting technical issues, managing incidents, and ensuring all support requests are resolved within service level agreements. This is an ideal opportunity for someone with a strong technical background who wants to build a career in IT support and fintech.

Key Responsibilities

• Provide technical support via phone, email, and chat
• Diagnose and escalate hardware, software, and network issues
• Log, track, and manage support incidents accurately
• Escalate unresolved issues to relevant technical teams
• Monitor outstanding incidents to ensure timely resolution
• Maintain documentation of common technical issues and solutions
• Create or improve monitoring tools to identify system issues
• Ensure support tickets are resolved within agreed SLAs

Qualifications

Education:

• Grade 12 / Matric
• Diploma or Degree in IT or a related technical field (preferred)

Experience:

• Previous experience in an IT help desk or service desk role
• Experience with ticketing systems such as Jira, ServiceNow, or Remedy

Skills:

• Strong knowledge of computer systems, networks, and software
• Excellent problem-solving and analytical abilities
• Strong communication and customer service skills
• Ability to work independently and within a team
• Familiarity with monitoring tools such as Datadog
• Understanding of remote support tools and techniques

Advantageous Certifications:

• CompTIA A+
• Microsoft Certified Professional (MCP)

CV Tips

• Highlight your IT support or help desk experience
• Include your knowledge of ticketing systems and monitoring tools
• Mention any certifications such as CompTIA A+ or MCP
• Showcase examples of how you resolved technical issues or improved processes
• Tailor your CV to reflect your technical troubleshooting and customer service abilities

Benefits of Joining the Company

• Work for a leading South African fintech company
• Gain exposure to innovative banking and payment technologies
• Opportunities for technical growth and professional development
• Collaborative and supportive work environment
• Build experience in a fast-growing industry

Company Policy

Lesaka Technologies is committed to fair and inclusive employment practices. All applications are assessed based on merit, qualifications, and experience.

The company supports diversity and provides equal opportunities to all applicants. Only shortlisted candidates will be contacted, and all applications will be handled confidentially.