Key Duties and Responsibilities

Provide first-line HR support by handling employee queries efficiently and professionally.

Allocate and manage service requests in line with established processes.

Answer incoming telephone calls and ensure prompt resolution or escalation.

Log and manage tickets accurately within the service management system.

Assist with monthly reporting and maintain up-to-date records.

Support external customers within an e-commerce environment, ensuring high service standards.

Provide basic payroll support and assist with related administrative tasks.

Requirements

Qualifications and experience: National Senior Certificate. Relevant tertiary qualification or currently studying toward a diploma/degree in Human Resources, Business Administration, Information Systems, or a related field (advantageous).

Basic knowledge of HR principles, payroll processes, or service desk operations (preferred but not essential). Proficiency in Microsoft Office applications (Word, Excel, Outlook). Familiarity with ticketing or service management systems (e.g., ServiceNow, Freshservice) is an advantage.

Closing date: 13 May 2026