Job Description
Motus Toyota Cape Gate currently holds a vacancy for an Administrator: Service Advisor (Non- Technical) reporting to the Service Manager.
This position will be suited to a person who has the ability to maintain high levels of service on an on-going basis, ability to provide excellent customer service.
To coordinate the workflow in the service department, between service advisors, foreman and customers.
Update service customer on all service bookings
Communicate with all Service Staff
Ensure the security of vehicles, i.e. vehicles locked in workshops and keys locked in keysafe
Ensure first thing in the morning that vehicles are parked outside and that the keys are locked in keysafe
Ensure job cards are signed off by Technicians
Assist and advise Technicians on quotes in a timeous manner
Give assistance to the Controller, Foreman, Service Manager, Service Receptionist
Follow up on parts ordered to workshop
Book in vehicles
Ensure that all vehicles with specific complaints are test driven with either a Foreman or a Quality Controller before the client leaves the dealership
Ensure that all vehicles are test driven
Record and report comebacks
Ensure work in progress and cash outstanding is done on a daily bases and submitted to the Service Manager.
Ensure parts are ordered according to the parts ordering system
Ensure that your area is kept clean at all times
Ensure the promotion and adherence to safety standards
Sell accessories and additional work
Prepare quotations to be authorized
Follow-up on sales not made
KNOWLEDGE, SKILLS AND QUALIFICATIONS
A minimum of Grade 12.
A minimum of 3 years' Service Advisor experience is essential.
A Toyota Service Advisor certificate is essential
Computer literacy is essential
Clear Criminal Record
Motor industry experience will be an advantage
Must have excellent verbal communication skill
Closing Date 16 February 2026